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Manager,it Operations Resume Profile


Work Expereince


Manager, IT Operations

Managed IT operations Helpdesk and Desktop Support . Responsible for maintaining, procurement, and requisition of all end user devices 5000 plus across 4 major campuses Ellis Medicine, Ellis Health Center, Bellevue Women's Hospital, and Ellis Medical Center Clifton Park . Also 10 smaller offices spread out across the area. Responsible for minor equipment and device obsolescence budgets. BMC Magic ticketing system was used to ensure prioritized and resolved in a timely manner. Work with department managers and staff to ensure that end user system requirements were met for all application upgrades, changes, replacements. Responsible for the planning and coordination of all office moves and departmental relocations. Also managed device selection and location for major projects.


Technical Services Specialist/ Group Leader

  • Troubleshoot operating system and network issues related to all Information Services offerings. This included 50 HP servers running Windows Server 2000 and 2003. Configured and maintained the hospitals Cisco wired and wireless networks. Responsible for installation and administration of Citrix remote access. Maintained DNS, Active Directory, and Exchange Servers. Supervised the day to day work of computer operations staff.
  • Also responsible for the configuration and maintenance of all hospital PC's, laptops, and printers. Troubleshoot and repair issues with Meditech and Microsoft applications. Created Standard Operating Procedure manuals for staff to utilize. Developed an Operations Training Guide to assist in the training of new employees.


Data Chief, Deep Space Network

Responsible for the real time operational control of NDP operations area of support for project/user requirements for NASA's Deep Space Network. Monitored tracking and telemetry data of various satellites Voyager, Pioneer, etc and initiated corrective action as required.

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