Desktop Support Technician Resume Profile Farmington, Ct - Hire IT People

Career Summary Utilize Technology for customer ease, logistics, training as well as managing technology services.

Technical Skills

Hardware Dell numerous models, Lenovo numerous models, Compaq, HP, numerous Dell IBM Compaq laptops, Various HP LaserJet Models, Iphone, Ipad, ipods, and many PC Peripherals, various Ricoh Aficio Printers, Drive Mapping, Mac book pro ,Imac,

Software Microsoft Office Suite, Windows7, XP, Vista, Windows8, Norton Anti-virus, Various Adobe Creative suit, Wordpress, Imaging, Remote Desktop,Bomgar, Teamviewer, SCCM, Ipnode, IT Ticketing System, Tivoli Storage manager, Time machine, Ghosts, Filevalt, PGP, Bitlocker, Snapshot, Windows Easy Transfer

Computer Languages Html, Xhtml,CSS

Professional Experience

Confidential

Desktop Support Technician

Interact with Doctors, Scientists , and Department heads via email, phoneor in person professionally before and after fix
Respond to tickets in timely manner with detailed documentations
Image desktops/laptops MDT , re-image desktop/laptops, install, and configure client specific software on desktops/laptops
Register/remove mac address, both computers and printers
Assign Ip address by location/switch from private to public Ip
Remote in on quick fix issues

Confidential

Technical Account Manager

Support 400 Brokers with systems support over the phone and with remote tools.
Provide application support of the enrollment web portal for Managers, brokers, outreach worker and everyone state wide involved in enrolling the public in affordable care
Support the IT Hardware/ Software for 300 field staff and outreach workers. This includes a base image created to comply with federal standards to enroll the public in health care programs and plans.
Set hardware, run access points and monitor network traffic while correcting system errors and completing applications for various customers

Confidential

Traveling Level 2 Desk Side Technician

PC deployment/Windows 7 deployment roll out various Travelers locations
Built, imaged and installed application on pc for users based on specific scripts.
Capture and restore client's data onto and from network server

Confidential

PCG Technician

Pc replacement Win Xp to Win 7
Backup and restore client's Data
On hand Q A for clients after Process

Confidential

Helpdesk Support Technician

Installed update hardware and software.
Key point person for Student and Staff user accounts.
Resolved issues with PC, Printer and Audio equipment.

Confidential

Computer Graphic Instructor

Twice a week, instructed middle school students in the basic use of Adobe Photoshop and Adobe Illustrator.

Created curriculum for this graphic course
Created assignments to test students understanding of lessons and concepts taught.

Confidential

Technical Support Technician

Resolved issues for 100-150 inbound calls daily in a timely manner
Troubleshoot hardware and software issues over the phone
Placed orders for I/O device to be ship if deemed defective
Managed and setup in-home tech support if needed.

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Desktop Support Technician Resume Profile

Farmington, CT

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