SUMMARY: Experienced professional with many years of IT related experience ranging from client services and support to managing mid to large scale projects for a wide range of clients. Excellent communication skills coupled with strong fluency in Arabic and English.

Technical Experience:

Contractor

Confidential

• Worked closely with members of the Work Program Office WPO and of the Web and Social Media Unit ECRWS to define requirements for planned and ongoing work.
• Documented and monitored changes to business functional requirements to ensure project scope and prioritize activities
• Maintained project plan, assigned responsibilities, and closely monitor project progress
• Coordinated with team members and stake holders to ensure completion of assigned projects.
• Participated in all relevant meetings to ensure the team members are aware of key project developments and deliverables
• Prepared status and business reports for management and clients
• Prepared policy papers, briefing materials, presentations and recommendations for management review.
• Ensured project related documents are complete, up to date, and made available using the Microsoft SharePoint 2010 collaboration tool.
• Coordinated the accreditation process of new sites with the Office of Internal Security OIS .
• Using trouble reporting system Remedy for reporting and tracking issues, bugs, and enhancement requests.
• Using internal work reporting system JIRA for tracking new and ongoing work related to issues, bugs, and enhancement requests.
• Conducted training sessions for SharePoint 2010, JIRA, and Remedy for clients and colleagues.

Confidential

Computer Assistant

• Performed computer system updates and scheduled maintenance.
• Maintained MS Access Database for multiple projects.
• Executed account payable/expense functions.
• Processed orders and shipping of client materials.

Confidential

Quality Assurance Tester

• Tested applications F2Lite, F2Lims for government client on multiple platforms.
• Wrote User Guide Manual for F2LIMS application.
• Trained in JavaScript and PL/SQL, and used HTML and Toad 7.2 application to utilize these languages.
• Worked on CCTS project for government client.
• Managed simple SQL query to retrieve and update employee data in database.

Confidential

Project Manager

• Led coordination of Operations and Technical Teams, and provided tier-one level of support to the Operations Team.
• Managed Web Development Team to deliver features and functions offered to clients.
• Coordinated inter-departmental prototype list for Technical Team's client requirements.
• Made presentations to the president and other departmental heads on the firm's technical plans and forward strategy.
• Researched for web hosting and ISP provider companies that best meet the requirements of the company.
• Ensured the success and accomplishment of multiple projects within deadlines and budgets.

Confidential

Senior Consultant,

• Managed and maintained Y2K project for Corporate Executive. Served as the Y2K liaison between Y2K program offices in New York and Maryland responsible for providing up-to date information on Y2K issues and resolutions. Performed Y2K inventory on multiple software and hardware systems.
• Conducted cost estimates and analyses on Y2K capital expenses for management staff.
• Maintained operation of PPTO system and BA time sheet system and assisted in troubleshooting problems forwarded from the System Engineering Department.
• Coordinated the overall Home Center project plans and oversaw resource allocation standards.
• Conducted weekly project status meetings with subordinate staff and other managers.

Team Leader

Confidential

• Managed and maintained daily operations of NDC Intranet web site.
• Trained employees on one to one for Intranet use/navigation
• Gathered and implemented Intranet requirements from managers utilizing multiple web applications.
• Utilized MS Access and Web Trends software to provide reports on project server status updates.

Web Master

Confidential

• Lead programmer responsible for development of GE internal products.
• Maintained multiple client home pages and created new HTML pages and links per manager's request.
• Wrote Project Estimates for new solutions implementing GE products into client
• Hardware/software environment.
• Assisted Software Development Team in enhancing InterBusiness Partner IBP product using Netscape Collabra Server 3.0, Perl, and C languages.

Technical Manager

Confidential

• Served as the Technical manager of the Client Services Department assisting Customer
• Service Representatives in addressing clients' technical and administrative needs.
• Performed coordination and liaison functions with DataTimes/UMI System operations and IntellX System Manager to provide update on customers' status.
• Escalated customer software and hardware issues to higher level of support not resolved within set time frames, and ensured customer satisfaction with resolution.
• Managed administrative installation of new products and maintained liaison with customer and vendor companies during installation periods.

Technical Assistant,

Confidential

• Provided technical and administrative support on GE TPN software in a Help Desk environment.
• Conducted quality assurance/testing of software performance and functionality.
• Managed clients' calls through GE Client Talk Express application, and ensured satisfactory resolution of customer problems.
• Scheduled and trained new employees on the Electronic Marketplace Software, CT E, and Business Network.
• Validated clients' account in order to access the bid board screen prior to schedule bidding events.
• Assisted in preparing technical and administration documents related to the GE Trading Process Network TPN software.