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Executive Desktop Support Resume Profile

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NY

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Overview:

Experienced information technology professional with exceptional knowledge of desktop support and networking structure. Team player who can work independently to meet tight deadlines,able to work under pressure.

Software/Platforms:

  • Windows XP/7 and Mac OS
  • Microsoft Office Suite 2003-2010, O365, Office for MAC 2011 and Microsoft Entourage
  • Microsoft Office Communicator 2007, Lync 2010-2013
  • Smartphone deployment: iPhone, iPad and Blackberry with corporation email
  • Box Tone and AirWatch Enterprise mobile device Management tools
  • Active Directory, Exchange tools, Print Management Utility
  • Cisco VPN, Cisco Any Connect, Secure Mobility Client and Juniper Network Client
  • Symantec Endpoint Protection, Norton/McAfee Anti-Virus and Symantec Ghost
  • Adobe Acrobat Suitefor Windows and MAC platforms
  • Service Now, Enterprise Remedy Tracking System trouble ticket tracking systems
  • Internet Explorer/Firefox/Google Chrome
  • Microsoft SMS/SCCM workstation clients
  • Support VMware and MS Virtual Machine
  • SAS Analytic tool, CashPro Accelerator software, TMetrics
  • Symantec Power Eraser, Spyware malware removal tool

Experience:

Confidential

Executive Desktop Support

  • Provide executive support for CIO, CFO and their Administrative Assistants. Handle any issue with their personal computers, printers, iPhones or iPads
  • Provide desktop support to Scholasticon-site employees 2500 and remote users 3500
  • Work close with the network team on migrating users'mail boxesfrom Exchange 2003 to 2010 and setting up network printer Q or any related issue
  • Support user desktops, laptops, Blackberries, iPhones, iPads, HP local and network printers
  • Troubleshoot performance issues with Microsoft XP/7, Mac-OS, Office 2003-2010, O365, Symantec Endpoint Protection, Cisco Any Connect, Juniper Network Client, Cisco VPN, Microsoft SCCM/SMS client, Adobe Acrobat Suite and other in-house applications
  • Work with vendors on resolving hardware and software upgrade issues such as SAS, HP, TMetrix
  • UseActive Directory tool to manage mailbox size, password resets, etc.
  • Use diagnostic tools to troubleshoot problems associated with network and connectivity, such as: work in patch panel, activate/disablenetwork port,etc.
  • Set up new laptop and desktop computers, transferring user data
  • Coordinate training sessions for customerand helpdeskteam
  • Act as a liaison between customers and technical escalation teams
  • Provide 24/7 support for Executives and their assistant

Confidential

Desktop Support Specialist

  • Provided direct end user support for desktop PC and laptop computers, resolving hardware/software and printer problems
  • Supported customers with Microsoft Office 2003/XP, Lotus Notes7 and in-house applications
  • Responsible for review, analysis, evaluation, consulting and implementation of new technology and services as a lead in support efforts
  • Performed hardware/software installations and upgrades
  • Providedsupport for HP printers. Assisted with daily desktop support issues

Confidential

Computer Support

  • Provided software and hardware support for desktop and laptop PCs
  • Configured and supported email clients on PCs
  • Troubleshot and provided support for Microsoft Office 2003 upgraded software and hardware

Confidential

Desktop Support

  • Assistedwith migrating GroupWise to Lotus Notes maintained system reporting status and resolved problems
  • Installed and configured Novell clients provided training and assistance in using Lotus Notes 5 to email clients
  • Replaced hardware parts, upgraded computers assisted in rollout of Windows 98 to Windows 2000
  • Tested software for compatibility with Windows 2000 set up Enterprise Direct dial up software for laptop

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