OBJECTIVE

Confidential is to obtain a position utilizing my over 16 years of desktop infrastructure experience. I have a tremendous passion for automation and digital signage as well as a very diverse skill set in both desktop support and desktop engineering.

Confidential

• Windows 7 Migration tech
• Desktop support for 1000 users
• Remediating/migrating desktops/laptops to Windows 7
• Office 2010/2013 , Windows 7, Creedant, Dell Desktop Enryption.

Confidential

Senior desktop support specialist.

• Desktop support to 1000 in house and remote users. All smart device technology support.
• Administered Exchange, Microsoft Forefront, Active Directory Admin.
• Windows 7, 8 and XP OS's, Microsoft 2003,2007,2010, Outlook 2007,2010,2013
• Desktop support for all Executive clients. Cisco VPN Any-connect. Microsoft Lync support.
• Track IT asset inventory for all computers in domain, update and create all images

Confidential

Senior desktop support specialist.

• Desktop support to 1000 in house users. All smart phone technology.
• Administered Mcafee EPO, McAfee Endpoint encryption, Active Directory
• Windows 7, XP, Microsoft 2003,2007,2010, Outlook 2007,2010
• Desktop support for all Executive clients, on Windows 7, and XP OS's

Confidential

EXECUTIVE CARE PROJECT ADMINISTRATOR

• Designed and supported Digital Signage solutions for Honeywell globally.
• Media Signage 3.1, Revel Digital signage software.
• Content management using Adobe Photoshop CS5
• Desktop support for all Executive clients, on Windows 7, and XP OS's

Confidential

EXECUTIVE TECHNICAL SPECIALIST III

• Troubleshooting of computer/peripheral hardware software on both Mac PC platforms. Involved in migration to Windows 7.
• Helped coordinate project for HR laptop rollout upgrade.
• Packaged and scripted automated solutions for the desktop infrastructure with batch files, and SMS/WISE executables.
• Android, Blackberry iPhone devices support using BES Manager 4.1, Good Server Admin. Office 2010 migration upgrade from 2007.
• Network account/group creation management
• Exchange mailbox creation management using Exchange 5.5 2008 Create and maintain Symantec Ghost images with Windows 7 for all supported models and operating systems. Lotus Notes 8.5 to Exchange migration.
• Documentation creation for both End User IT Team use. Provided support for remote users i.e. Mobile Broadband cards, VPN, Wireless, etc. Sophos disk encryption, and Sophos server administration. Entrust Identity Guard Two Factor Authentication. Symantec Ghost.

Confidential

Sr. Desktop Specialist

• Performed Desktop support and automated solutions to facilitate the desktop infrastructure for 500 user base in a Windows XP, Windows 7 environment. Administered Active Directory setting up users, group rights, GPO's. Microsoft Outlook 2003, 2007, Exchange backups. SameTime 7.5. Handled VPN, wireless, all OS issues, Microsoft 2003, 2007 issues. IIS 7.0 troubleshooting and configuring on the desktop. Asset Management, Change release management. SMS, MSI scripting, packaging. Batch file automation. Heavy Registry. Supported video Conferencing. Sophos disk encryption, and Sophos server administration
• Develop inventory scripts and processes for company workstations.
• Point man in support departments for automated SMS, WISE, and MSI, scripts, batch files and packages. Mcafee support. Thin Client support.

Confidential

Sr. Desktop Specialist

• Installed, configured and supported the Hummingbird Exceed product for UNIX terminal emulation. Also have knowledge of Hummingbird document management product formally PCDOCS Open.
• Executed Desktop support and engineering technologies to facilitate the desktop infrastructure for 500 user base in a Windows XP, Windows 7 environment. Administered Active Directory setting up users, group rights, GPO's. Lotus Notes 8.5, SameTime 7.5. Handled VPN, wireless, all OS issues, Microsoft 2003, 2007 issues. IIS 7.0 troubleshooting and configuring for web applications in house.
• Wrote SMS Installer 2.0, WISE installer, MSI Scripts, Packages, and Automated DOS batch files to help provide new innovation for desktop infrastructure. Types of SMS/WISE packages include MS-Office scripts with MST customization, Created multi-step automated batch file for Hp Openview help desk software reducing install time by 80 . Created multiple SMS customized Windows Registry packages to accommodate Japanese Sarbanes-Oxley company standards. Created and updated images using Symantec Ghost 8.0. Supported smart phones, blackberries.
• Coordinated moves, adds, and changes for company. Supported Lenovo, Dell, HP, and desktop machines. Asset Management, Change release management
• Support all HP Laser Jet Printers as well as DeskJet printers and plotters.
• Eliminated multiple step manual install for HP Open View software by scripting automated batch file to eliminate high ticket volume for support department.
• Implemented Windows Registry scripts through SMS to comply with J-Sox Sarbanes Oxley standards, manage configuration of the desktop environment.

Confidential

Sr. Desktop Specialist

• Carried out support and client side engineering tasks to implement desktop solutions for a 1000 user base running Windows XP, and Vista. Managed Active Directory cleanup of machines, and users as well as other Windows 2003 server tasks thru the MMC snap-in. Built and maintained images using Ghost. IIS 6.0 configuration.
• Wrote SMS, WISE installer Scripts, Packages, and Automated batch files to help provide new innovation for desktop infrastructure. Performed UAT testing on scripts and packages also. Was the point man on Microsoft Office 2003 package upgrade projects for field sales reps. Scripted many DOS batch files custom client side environment. Managed Inventory for department using Remedy software by re-allocating old and new equipment upgrade to be dispersed to the user community.
• Implemented Windows Registry scripts through SMS to comply to J-Sox Sarbanes Oxley standards, manage configuration of the desktop environment

Confidential

Desktop Specialist

• Fulfilled support duties for 500 user base including the Commissioner, Umpires, and all high level MLB Executives. Rolled out Windows XP for office upgrade. Used Active Directory to create users, groups, and give permissions.
• Performed Printer Toner, pc inventory and administrative tasks for department using Remedy, and Heat software. Supported printer maintenance for all HP LaserJet machines. Assisted users over the phone when needed.

Confidential

Desktop Specialist

• Performed all hardware software Desktop support for the National Football League as well as the 32 clubs in the League to total 500 to 800 users. Attended to the Commissioner, and all NFL Executives. Setup AV projectors in Commissioner Board room. Upgraded users to Windows XP for rollout.
• Maintained user inventory database using Remedy for all software and hardware. Supported video Conferencing in NFL main Executive Board room, and other conference rooms.