Professional Objectives:

Provide enterprise network support in a challenging environment. Continue building upon current knowledge base through hands on experience, self-study, and colleague interaction. Earn additional professional networking certifications in order to meet career goals and needs of my employer.

Technical Expertise, Training and Education:

• Operating Systems: Cisco IOS NX-OS, Windows 9X, Win XP, Win7, Win Server 2003/08/12
• Hardware: Cisco 2950, 2960, 3550, 4500, 5010, 5545, 5548, 6509, 5500, Cisco WAP's, Dell Switches, Laptops, Workstations and Servers Dell, IBM, HP, Compaq , Network Cards, Memory Cards, Printers, Plotters, Scanners and other peripherals, Linksys Routers, Polycom Video Conference Equipment, Sierra Wireless Air Link Devices, Verizon Air Cards, Nexus Hawk Devices
• Software: Cisco Prime, Cisco Wireless LAN Controller, Cisco SDM, Secure CRT, Facility Commander, Track-It, Track Star, TRaCS, CAD/911 Dispatch, NetMotion, Intellibook, Cisco Any Connect VPN Client, Exchange 2003, Windows Server Update Services, Altiris 6.5, CommCell/CommVault Data Backup, Ghost Server 11.5, BlackBerry Manager 4.1.5.26, Avaya IP Office Manager 5.2, Avaya Voicemail Pro Client, MS Office Suite, Symantec, Visio, AutoCAD, AutoCAD LT, Adobe Acrobat Professional, Adobe Reader, Snag-It, Gorilla, Hyena, VMware exposure

WORK EXPERIENCE:

• HP Hood, Business Technology Services Supervisor
• Responsible for providing quality service for facilities throughout NY and Massachusetts
• Supervises, mentors, and trains the BTS service technicians in various remote locations
• Supports and maintains the WAN, LAN, telecom and desktop environments
• Possess strong technical and analytical skills and project management capabilities
• 24/7/365 support responsibilities for production environment

Network Engineer, Mobile Support Manager, Help Desk Manager

• Created and documented COR network group Cisco device configuration standards
• Managed the COR network hardware revitalization and data closet configuration project covering 70 locations, 100 devices, 3000 users, and several vendors
• Responsible for the configuration, deployment, and support of network equipment
• Provide 24/7 support for the network environment
• Responsible for the creation and maintenance of COR network documentation
• Assisted in the implementation of a new core switching environment Cisco 4500's , new Cisco 5545 ASA's, and fiber backbone
• Deployed network equipment for door control system and security cameras
• Worked independently to provide 24/7, 365 support for the Rochester Police Department
• Responsible for day to day system administration for 500 users, 300 vehicles and workstations
• Designed, tested, and successfully implemented a mobile solution for the Rochester Fire Department that utilized ruggedized laptops, Verizon Air Cards, GPS tracking, NetMotion and CAD/911 Dispatching
• Independently troubleshot communication design to determine symptoms and source of issues
• Collaborated with other IT agencies to determine source of various issues and help find solutions
• Identified and documented department wide vulnerabilities used to improve systems and service
• Created training material and trained IT Department personnel 40 people on the usage of Track-IT and the Help Desk/Work Order Handling Procedures
• Assisted in the Development of the COR IT Help Desk Procedures
• Created documentation and protocols for daily work processes
• Followed up with customers regarding their satisfaction with COR IT work order completion
• Reviewed vendor contracts and designed a system to more effectively track the work we paid them to complete
• Utilized Track-IT to document and track work assignments and assets
• Provided hardware and software support for a wide range of devices and applications

Confidential

• Responsible for day to day network administration for 200 users, 500 servers and workstations
• Utilized Altiris 6.5 and in-house application to document and track work assignments and assets
• Responsible for weekly data backups and tape delivery to Iron Mountain for storage
• Provided hardware and software support for a wide range of devices and applications
• Available for 24/7 technical support as needed
• Handled Avaya phone system administration duties
• Polycom video conference setup between, Rochester, NY Germantown, MD Austin, TX Switzerland
• Provided Blackberry device support and BES administration
• Managed Active Directory user accounts, AD structure and clean up
• Responsible for the creation of department protocols and task documentation
• Managed RPS Lite 5.5 door security software and key fob activation, assignment, collection, and deactivation

Confidential

• Responsible for VPN setup and end-user training for 25 locations throughout Monroe County
• Managed Active Directory user accounts
• Provided pc and server support

Confidential

On call and long term substitute teacher for a variety of subjects and school districts

Confidential

• Responsible for end user training on basic PC use, RF Gun operations and Microsoft Office applications
• Worked independently as on-site project manager responsible for working with local users, management team, and customers in order to maintain the roll-out schedule for the EXCEED Warehouse Management System
• Responsible for maintaining an open issues log and finding solutions to emergent issues, creating end-user procedures, and working to improve or define process flows

Confidential

• Responsible for the creation, implementation, and administration of a comprehensive plant wide maintenance program. This included end user training, part procurement, work prioritizing, scheduling and assignment
• Supervised a 6-person team responsible for completing preventative and emergent maintenance

Confidential

Supervised, trained and directed a seven-man watch team responsible for the operation of the ship's nuclear power plants