ENTREPRENURIAL HISTORY

• - Consultant in foreign markets for hardware and software upgrades, updates, storage and application lifecycles. - Building servers, managing implementation, troubleshooting and repair, networking, virus removal, firewalls and security, biometrics and security verification. Complete support for Apple System and Server
• - Website design and consulting, Security and web host administration.
• - Database reconciliation and configuration SQL, MySQL, Oracle database repair and mergers on a weekly basis.
• he latest technology in both application software and hardware to meet client needs within set time frames while offering the highest level of 24/7 customer support available.
• Cisco support for WLAN/LAN, routers, switches and hubs. CCNA training, remote connection server/PC.
• Business Analyst, Systems Analyst, Contractor Autodesk system design, Network Analyst, VMware OS/Server.
• SAP analyst, SAN, NAS, Disaster prevention and recovery, VOIP network system design and implementation.
• Full Support of Apple Systems, Servers, Xsan and backup solutions including hardware and software.
• Green Technology environmental friendly and budget conscious technology options.

EMPLOYMENT HISTORY

Service Desk Analyst

Confidential

• Provide Executive level support- Boardroom- Conferences-Site support
• Setup new hires and complete company separations- Active Directory account and permissions
• Mobile Device Administration- ATT- Verizon, Porting, cost savings, repair and setup
• iPad, iPhone, Android, Windows phone, complete support
• Complete Support ENO interactive whiteboards and LifeSize-Blue Jeans global video conference systems,
• Avaya phone system Administration, Assigning - Create extention, Troubleshooting
• VMware ESXi View-VDI HyperV configure, create, templates, deploy, Maintenance and Administration
• HP Certified Hardware and Warranty repair for Laptop, Desktop, Workstation, Server
• - Ghost server administrator, Cisco and Juniper VPN support
• Apple product support and troubleshooting- Snow leopard, Lion- IOS Devices
• Microsoft Software/OS Support - Server 2003-2012 OS XP- windows 7 -8 MS Office Products 2003-2013
• WebEx, PGI, Fax2Mail, FTP-SFTP, HP Quality Center, Quick Arrow, Administrator
• Oracle- SQL installs, configure and support VM's-Linux- Redhat, Ubuntu, Centos, Solaris
• Revelation and Spice work ticketing system Resolve 3800 tickets yearly, Supporting US, UK, Australia
• Domain Administrator duties, Security support creates, edit and modify user ID and access, active directory
• Quantum Tape library- Daily tape support and reports for SOX audit compliance, Iron Mountain, Commvault,
• Create and Maintain SOP's , Create Documentation, Teach training class on Company technology,
• Recognized for highest level of C1 support and Positive Attitude , Avg. Work week 48-60 hours
• Security reports for Malware-Virus- Rebuild as necessary- Refresh of systems- Beach Head/SED
• Travel and support of remote offices- Great Neck NY, Raleigh- Charlotte NC, Wilton CT, Highland Ranch CO
• Network MPLS installs for remote office- Working with Level 3
• Maintain vendor relationship, Xerox HP Printer Support- Troubleshooting, repair and supply support
• Ordering of IT software and equipment, Negotiate cost saving pricing
• Quarterly Meeting support and setup Include back projection screen and wireless audio, video recording
• Maintain HIPPA and SOX compliance, Disaster Recovery Team member, Data encryption and destruction

Global Support Technician

Confidential

• - Provide technical support and maintain superior customer service to Timberland's global user base.
• - Complete Solo support for Apple Macintosh Software and Hardware. For designers and Creative.
• - Apple certified support, system build and configuration expert.
• - Supply support for Timberland's hardware, software and application platforms and servers.
• - Work in conjunction with third party service providers to resolve installation, maintenance and warranty services.
• - Dell certified Hardware and Warranty repair for Laptop, Desktop, Workstation, Server, Windows OS 2K. XP, Vista
• - Maintain incident records for each service request. Provide comprehensive notes of actions taken.
• - Respond to telephone, email or personal requests for technical support and provide timely solutions.
• - Provide NOC coverage and support shift work on a temporary or permanent basis upon request.
• - Security support creates, edit and modify user ID and access, active directory, exchange, AS/400, SAP
• - Create and edit documentation, do cross training for fellow teammate
• - Disaster recovery team member, create test environment, SunGard sight contact, resolve onsite issues
• - Disaster onsite documentation creator, Marketing department project contact.
• - Create system image for deployment and complete End of Life support.
• - Video Conference setup/configuration global Polycom Telecom support, Cell-Blackberry- Smartphones
• - Certified Program Manager, Server 2008, Windows 7 Advanced, VMware Server/Desktop, ITIL V2

Customer Care Executive

Confidential

• Successfully marketed product line in the northern division, introducing new services and explaining complex technology to customers, consistently held high sales and customer appreciation.
• Product knowledge including recent upgrades in packages and pricing of Comcast Digital Phone, Digital TV, Comcast High Speed Internet, and Comcast Digital Voice VOIP
• Proficient in ASCR, ICOMS, Remedy and Comcast Intranet. Always a great team player and motivator.
• Negotiated and closed sales, maintained accounts and kept detailed records of all contracts
• Consistently in the top 10 monthly sales for customer service by offering the best customer support.
• Technical Support Professional resolving TV, Internet, Digital Phone services.
• Assist in training new employees and work on team promotion Marketing items.
• 2002-2004 SeeENTREPRENURIAL HISTORY 1999-2002 State Representative / Technical Engineer/Implementation Engineer, Polaroid License and ID Systems, Bedford MA -Managed implementation and roll out of systems in states and countries for government contracts serviced while providing excellence in installation and support. Recognized for highest level of team work and support. -Support, maintenance of hardware and software, setup and training of all government agencies involved -Polaroid liaison on multi-million dollar contracts for licenses, passports, ID cards and government security IDs -Implementation of biometrics, digital facial recognition and biometric finger printing and scanning
• Systems analyst providing Tier I, II, and III support, Development QA, SQL, Securities Administrator
• Network administration, Program Management, customer and help desk training, customer and EXPO demonstration, QA/QC for all system and software prior to deployment. VMware create sessions for troubleshooting/regression testing
• -Windows AS, NT4.0 base, Sun server, Solaris, and UNIX, WAN/LAN Configuration
• 60-80 hr work week, 90 Global travel, Top security clearance for certain countries.
• MCSE 2000 Cert, Program Manager Cert., MCDBA 2000, AS400, RS6000 Security

Confidential

• Laptop repair of NEC 4000, 5000, and 6000 series computers, including replacement of CPU and modems for recall upgrades, hot load, replacement of hard drives and filtering out system problems within 24 hours
• - Troubleshooting and repair of laser printers, scanners, fax machines, PCs, servers, software and PBX systems
• Virus scanning and deletion, bios and modem upgrade software download and verification, data recovery and back up
• Systems analyst providing Tier I support, Assist management with daily operations and training personnel.
• Production building of Compaq servers, specializing in specification of rack server builds.

Program Manager

Confidential

• Consultation and evaluation of customer needs for different types of hardware and/or software upgrades
• Business analyst, System analyst, Contact Negotiations. Help Company grows and profit. Multiple Hat's

Help Desk/Network Administrator

• - Network administration,data back-ups and recovery, DB2, Build and manage helpdesk, Trained employees. 25

Field Tech/Product Demonstration

• Installation for major companies, building servers for LANs and WANs, servicing and repair of hardware and software
• Application management and QA

Bench Tech

• Troubleshooting and repair to component level PC, Servers, Printers inkjet and Laser , Scanners, and Attended training seminars.

Web Administration

• Consult with .COM start-up and help create and host a variety or web method and architectures and tracking WWW trends to meet customer's needs while keeping to budget.

Outside Consultant

• Consultant for Dyncorp in Columbia, South America Evaluate and build of materials for IT system in difficult

Environment conditions. Followed by 24/7-support roll out.

EXPERTISE

Software Expertise

• - Avaya Administration - Migration and Refresh - POS, SAP, Clarify - FTP/SFTP - Software QC/QA - Install Shield/Images - SQL, Oracle,DB2 - LAN/WAN
• - Application Lifecycle - Remote PC/Server - Tier I,II,III Support - TCP/IP/DHCP
• - Server NT/2000AS/2003AS - WebWare - Microsoft Office - Wireless WEP
• - Solaris/UNIX/Linux - Sun, Products - System Ghosting/Configuring - SCCM
• - Disaster Recovery/Securities - Veritas, Altiris - Digital Imaging - Mac OSX Config
• - MS, 95/98/NT/2000/XP,7,8 - Windows Script Host - Image Scan and repair -Firewalls/VPN
• -Parallels Desktop -VMware/Server/Desktop - Citrix -System Validation
• - Malware/SOFOS -NAS, SAN, -Securities Applications -All Symantec SW
• -Adobe CS Suite, Acrobat -MS Exchange/Outlook -Office Entourage, Outlook -Active Directory

HardwareExpertise

• - Biometrics - Facial Recognition - Complete Diagnostics - Tablet PC's
• - EMC2 VNX - WIFI Networks - Benchmarking - RAID Server
• - PC Repair/Upgrades - Quadcomm/Tape - Cisco Equipment - Q.A.C. ISO
• - Routers /Switches - Ent.Server Repairs - Firewalls-Juniper/Sonicwall - Veritas, Altiris
• - Cabling - Smart Phones BB, - Blade Servers - Bluetooth
• - Printers inkjet/Laser/Thermal - Scanners/Plotters - Apple Hardware - POS Hardware
• - 3D Printers - Data Centers -Dell/HP/Lenovo/IBM - MPLS
• - IOS/iPhone/iPad -Avaya/Polycom/NEC - Lifesize/Video Conference - HP DL G6-Gen8

SPECIAL SKILLS

• Managing teams of 25 employees, Training, and mentoring individuals to achieve high levels of success
• To quickly adapt to any and all changes in the industry and train fellow colleague in those changes
• Ability with Demonstrating and Training in ways people can relate and retain information
• Quick understanding of all technologies I come in touch with and finding their benefits and draw backs
• Always thinking outside the box for best practices, ideas and cost effectiveness
• Proficient with both hardware and software and how they relate to business
• Always a team player that thinks positive and works with everyone to achieve personal and company goals