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Senior Help Desk Analyst Resume Profile

2.00/5 (Submit Your Rating)

Washington, DC

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Experience

Confidential

Help Desk Analyst

  • -Check In/Out Patients
  • -Verify Insruance on Healthenet, Epaces,Connx
  • -Use Medent
  • -Handle Copay
  • -Answer patient calls direct to RN,LPN,D.O's
  • -Fax/Email forms to other Doctors and practices

Confidential

Billing/Front Desk

  • -Used AS400, Advanced Claims, Outlook,Healthnet,Epace,Connx etc.
  • -Billing insurance Medicare,Medicaid, VA,MVA, Workers comp. etc
  • -Took payments
  • -Handled patient's that came for medical records
  • -Answered front desk calls/Dispatch
  • -Verification for insurance eligibility

Confidential

Audit Team

  • I am currently processing Medicare oxygen audits
  • -make sure all audits have proper documentation for Medicare guidelines
  • -Process 50-60 Audits a day that's high
  • - work 55-60 hours a week

Confidential

Invitrogen contractor

  • - Handle calls from customers
  • - Send out company Invoices
  • - Process fax/email orders that come in
  • - Make sure the Customer receives the correct product
  • - Systems- SAP, Internet explorer, excel, email Outlook
  • - 80-150 calls per day
  • - Up sell sales per call

Confidential

Debt Collection Specialist

  • - Handle over 250 calls daily
  • - Contact directly with over 150 clients daily
  • - Responsible for 3,000 in gross company revenues monthly
  • - Achieved corporate revenue goals 4 out of 5 months
  • - Collected over 5,000 in fee a percentage of corporate earnings
  • - Earned personal bonus up to 560 4 out of 5 months
  • - Mentored over 25 colleagues in the latter 3 months of employment
  • - Recognized as Top Collector for January and February, 2009

Confidential

Quality Assurance Specialist

  • - Quality Specialist for United Health Group
  • - Evaluate and score 20 service and sales calls daily
  • - Provide feedback and training for over 300 representatives
  • - Promoted from Service Representative after 5 months
  • - Lead both internal and external Client Quality Calibrations bi-weekly
  • - Developed staff schedules and worked with teams on shift changes
  • Customer Service Representative
  • - handled over 75 calls per day
  • - Achieved Top Quality awards each of my initial 5 months
  • - Averaged 97 Quality as a representative
  • - Received recognition for Top Quality for my team 4 times
  • - Recognized for Top Scheduled Adherence 4 times

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