Data Center Site Engineer Resume Profile Wilmington, DE - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential

Data Center Site Engineer

Currently working as a site engineer for Confidential in a raised floor environment performing installations and decommissions of servers and various network devices, running and mining out copper and fiber cabling, disposing of assets, assisting system administrators with troubleshooting issues connectivity, hardware etc. , and escorting/assisting contracted vendors within the data center. Remedy and HP Service Center are the primary ticketing systems used.

Confidential

PC Refresh/Deployment Technician

Worked on a project for the Ballard Spahr Andrews Ingersoll law firm consisting of refreshing all of the organization's PC's. This was company-wide hardware refresh. Used Enteo software to push software packages, departmental images, and to export and import user profiles. Additionally, desktop support tickets were completed to assist the hardware and applications teams.

Confidential

Service Desk Technician Help Desk and Desktop Support

Worked on the Sanofi Aventis Pharmaceutical service desk which consisted of providing support to both on-site and remote users via phone, email and desk side assistance. HP Openview and Remedy were both used for ticket creation.

Confidential

PC Refresh/Deployment Technician

Worked on a deployment project for Astra Zeneca Pharmaceutical Company upgrading all PC's, including the actual PC, Operating System Vista and Microsoft Office software 2007 . Troubleshot and supported deployment issues that occurred during backup and deployment phase.
Worked on a project for the Ballard Spahr Andrews Ingersoll law firm consisting of refreshing the organization's PC department images for the purpose of migrating to a new document management system. This was a software refresh project, no hardware was upgraded. Additionally, desktop support tickets were completed to assist the help desk and hardware teams.

Confidential

PC Refresh/Desktop Support Technician

Worked on a project refreshing all PC's for McKesson Health Solutions. Responsibilities included imaging PC's, installing additional licensed applications, encrypting hard drives with Safe Boot and using Desktop DNA to migrate end user data and settings from their computer to the new one. Performed desktop support functions for any post install issues. Performed password resets via Active Directory.

Confidential

Gold Support Specialist Small Medium Business now called Pro Support

Responsible for providing technical support over the telephone in a high volume call center environment for small medium businesses on the operation or maintenance of Dell products. Use of remote desktop software to access customers PC's and resolve software issues was used when applicable. For the large majority of these companies, Dell was acting as their IT department or assisting a very small IT department.
Provided support for Microsoft Operating Systems Vista, XP and software purchased with systems such as MS Office, CD burning software etc. In addition, best effort support was provided for 3rd party hardware and software applications.
Diagnosed hardware vs. software issues and dispatched appropriate replacement parts and onsite technicians when necessary.
Due to the scope of support on a Gold or Pro Support Contract, and to ensure a positive customer experience, a third party vendor may of participated in a conference call with Dell and the customer to help resolve issues on first contact.

Confidential

Software Support Representative IS Department Corporate Data Center

Worked in a high volume call center troubleshooting high speed internet and cable TV services. Provided customer service and responded to customer inquiries regarding service issues, sales, and billing.
Worked in the corporate data center supporting proprietary software used to control all aspects of the cable systems parameters and supporting internal employees with problems encountered at various sites throughout the United States. Duties included providing remote resolution by working tickets out of a queue, some phone support although this was not a call center, setting up and maintaining billing system parameters to implement end user needs, working on special projects as needed, and the evaluation of new software releases before being implemented.

Confidential

Help Desk Analyst

Provided day to day IT support for DEXSTA Federal Credit Union DuPont . Duties included desktop support, remote phone support, and informal end user training. Supported all users including the CEO.

Confidential

PC Technician

Worked for Computer Sciences Corporation CSC on a project converting all employees running Windows 98 and Office 97/2000 to Windows XP and Office XP. In addition to the conversion, all PC's were joined to a newly created domain and user data migration was performed.

Confidential

PC Technician

Worked a one day assignment in Pulaski, TN upgrading a computer system for a funeral home from Windows 98 to Windows 2000 and configuring it as requested by the client.