Summary

More than 20 years of experience applying people, process, problem solving, technically adept team-player with a positive attitude, strong work ethic, good communication and customer service skills. Well-versed knowledge in the following areas: Windows 2003/2008 servers, Windows XP/Vista/ 7 operating systems, Active Directory, Remote Assistance, Outlook, MS Office Suite, as well as experience supporting desktops and laptops in a networked environment, have strong skills with desktop hardware and software troubleshooting, problem determination and resolution, Local Area Networks operations and server and desktop interconnectivity.

Technical Skills/Qualifications:

• More than 16 years experience with PC support in a Windows Environment, desktop support and IT Helpdesk.
• Strong experience with desktop and laptop hardware repair, software installation, resolving operational problems, performing diagnostic tests faulty components and replacing defective equipment.
• Good understanding and working knowledge of Desktop Applications MS Office 2010, Windows XP/Vista/ 7, Outlook, Internet Explorer .
• Strong understanding of Active Directory, Network Printing, DNS, IP routing, DHCP, Firewall concepts, VPN, Switches.
• Strong experience with setup network equipment such as LAN cabling Cat5 6/Fiber , phone system and satellite, antenna and TV cabling coax/video , terminated 568A B, RJ BNC connectors.
• Strong knowledge for identification, analysis, and resolving server and workstation problem, administers user accounts to encompass passwords, access rights, and system privileges.
• Strong experience to use Symantec Ghost software for cloning and installing for end user workstations.
• Experience of Windows 2003/2008 servers.
• Knowledge of configuring and troubleshooting wireless networks.
• Experience and knowledge in providing superior customer service.
• Strong experience with manage and setup LCD Projector s and other A/V equipment.
• Strong experience with installation, maintenance and user support of Direct Video Conference DVC equipment Polycom 7000 series .
• Experience with installing, maintaining and troubleshooting of telephone switch board systems Nortel .
• Strong experience with installation, upgrade, and service of Dish Network satellite systems.
• Dependable, punctual, and flexible with schedule as needed.

Specialized Training and Certificates

• Windows NT 3.51 LAN Course YW-225 Born, 1996
• Microsoft Mail Administration Course YW-335 Born, 1996
• Windows NT 4.0 YW-810 Born, 1998
• Microsoft Exchange YW-811 Born, 1998
• Networking Essentials YW- 812 Born, 1998
• CompTIA A FSI, Washington D.C., 2002
• Systems Workshop RM/GFS Bangkok, 2005
• Workshop and Advanced on Conducting Digital Video Conferences Rome, 2008
• RFMS Direct Connect and Momentum Financials Systems Dushanbe, 2009
• FSN Supervisory Skills Workshop Dushanbe, 2009
• Supporting CA Systems and Applications PS-310 Frankfurt, 2010
• Information Assurance/System Administration Budapest, 2010

Professional Experience

Confidential

Computer Management Assistant

• LAN Operation and Management - supported and administered the Department of State operating systems for servers and workstations configured and managed AD, Exchange, DHCP, Antivirus and performed daily backup systems in the embassy network, diagnostic procedures and implemented solutions for servers and workstations Installed, configured and maintained network printers for entire embassy run and configured network cables CAT 5/6/Fiber , troubleshoot connectivity issues assisted the Information System Security Officer with system audits, usage, and security
• Systems Management provided all duties associated with supporting and administering Department of State's authorized operating systems for servers, workstations and associated software applications performed for identification, analysis, and resolving server and workstation problem administered user accounts to encompass passwords, access rights, and system privileges ensured compliance with Department of State security standards and OpenNet program requirements, run system tests and validations prepared project proposals and detailed inventory of supplies and equipment needed provided for installing and patching software packages developed or provided by the Department of State, RIMC Frankfurt, Consular Affairs, and WebPASS Office.
• User Support and Customer Service provided users' technical support and training on-site or by phone for DoS approved software applications and hardware issues responsible for maintaining networks in classrooms for 10-16 computers, setup workstations and network printers for new employees responsible for troubleshooting of hardware and software problems, resolve operational problems, performed diagnostic tests faulty components and replaced defective equipment consult for internal departments for purchase of new network-dependent applications responsible for VPN connectivity and installation and realign of Dish Network satellite systems on all Embassy compound, CM and DCM residences installation, maintenance and user support for embassy Direct Video Conference DVC

Confidential

Engineer-programmer

Responsible for programming, supporting and administering network systems of Diagnostic Center of Tajikistan.