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Administrative Assistant/network And Pc Technician Resume Profile

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St Johnsville, NY

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Summary

  • Highly skilled and dedicated IT professional offering an impressive background in the support of enterprise-wide network systems, applications and technology solutions. Consistently produce results that exceed performance and capability requirements.
  • Technologies expert, with a strong mix of service operations and technical troubleshooting experience. Deep understanding of a wide range of products and systems.
  • Outstanding organization and interpersonal skills. Possess the technical expertise needed to support complex systems.
  • Help Desk / Support Systems Technical Reports / Documentation Problem-Solving Troubleshooting

Technical Expertise

Operating Systems: Windows Server thru 2003 , Windows XP, Windows Vista and Linux

Programming Tools: Microsoft Visual Studio, Visual Basic, C, C , HTML, JAVA, COBOL, Unix

Software Applications: VMWare, Citrix, Cisco IOS, MS SQL Server v7 v2005 , Microsoft Exchange all versions to 2003 , Great Plains Dynamics, Microsoft Office Suite Word, Excel, Access, Project, PowerPoint 95 thru 2007 , Go to Assist, VNC, CMHC, Accumed, TrackIt, HPSD, Ghost, Kronos, Precisioncare, Blackberry OS

Hardware Peripherals: HP servers, HP PCs, IBM tablets, HP Thin Clients, and HP/IBM notebooks, HP Printers, Xerox printers, Netgear/Cisco routers, Gateway desktops/notebooks, Dell desktops/notebooks, Blackberry and Treo phones

Professional Experience

Confidential

Administrative Assistant/Network and PC Technician

  • Answer/Troubleshoot Help Desk calls on an as needed basis
  • Laborer on an as needed basis
  • Input Help Desk work orders using Intuit's Track-It Help Desk Software
  • Create/Maintain Computer Software Hardware inventory into Track-It Database
  • Troubleshoot Software, Hardware, Connectivity, Printing, Citrix, and telephone issues pertaining to LAN and WAN equipment using remote desktop connectivity software
  • Set up Audio/Visual equipment for Presentations at on and off-site locations
  • Create/Maintain user accounts in an Active Directory Environment
  • Complete basic work on servers on an as needed basis
  • Complete setup new WAN residential and office sites from ground up as needed
  • Maintain/Troubleshoot Avaya Definity, Magic telephone systems at on and off-site locations
  • Create/Maintain end user training documentation relating to software/hardware equipment

Confidential

  • Help Desk Technician
  • Input Computer Software Hardware inventory into Track-It Database
  • Troubleshot MS Access, Excel, Outlook, PowerPoint, Word, Windows NT/98, Citrix, and New Dimensions Health Care Software
  • Installed Hardware upgrades on various computer models

Confidential

  • Supervisor's Assistant Trainee
  • Secretary's Assistant Trainee, Shipping Office
  • Packer

Confidential

  • Quality Control Monitor of lace material

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