SUMMARY

• 8+ years of banking experience from Opened Customer Designed Accounts for accurate processing of Commercial Credit transactions.
• Proficient in Microsoft Excel preferred.
• Managed primary day - to-day client service areas as they relate to credit, cash management and other bank products for clients of Commercial banking.
• Assisted clients in Asset Base Lending questions.
• Conducted daily wires upon written and verbal request for all thirty-five clients.
• Calculate discounts, interest, commissions, proportions, and percentages.
• Cross-sell bank products to existing and potential customers.
• Troubleshoot and analyze discrepancies, prepare reports and perform projects.
• Provide management with critical service delivery and capability information.
• Defined customer deductions and overpayments.
• Verified proper cash application to customer accounts.
• Process advances, payments, overdrafts, maintenance and research requests.
• Coordinate credit product set-up and monitor overnight overdrafts.
• Produce 1099 for taxes seasons, open foreign accounts for new investors
• Back up other support positions as needed.

Areas of expertise

• Microsoft Word and Power Point.
• Knowledge of office equipment including: computers, typing 40 (wpm), 10-key/data entry skills customer service, collections and cash handling.
• Various banking systems, AFS, ALTEL, View Direct, CDA, Mosaic, NTS and Phoenix.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Commercial Collections Specialist

Responsibilities:

• Managed primary day-to-day client service areas as they relate to credit, cash management and other bank products for clients of Commercial banking.
• Assisted clients in Asset Base Lending questions.
• Responsible for collection activity on other balances deemed due upon completion of research-chargeback’s, debit memos and short payments.
• Conducted daily wires upon written and verbal request for all thirty-five clients.
• Calculate discounts, interest, commissions, proportions, and percentages.
• Cross-sell bank products to existing and potential customers.
• Troubleshoot and analyze discrepancies, prepare reports and perform projects.
• Provide management with critical service delivery and capability information.
• Defined customer deductions and overpayments.
• Verified proper cash application to customer accounts.
• Made follow-up calls on previous collections efforts to ensure payments were received as promised.
• Process advances, payments, overdrafts, maintenance and research requests.
• Coordinate credit product set-up and monitor overnight overdrafts.
• Produce 1099 for taxes seasons, open foreign accounts for new investors
• Maintaining a portfolio of over 45 clients with revenue of 60 to 1100 million per month
• Collect on all account receivables for 670 clients with revenue of $2 million each month
• Assisting with cash application and exceed monthly goal of collecting $20k on past 90-day Informed management of all potential credit risks discovered during collections process
• Back up other support positions as needed.

Confidential, Atlanta, GA

Collection Representative

Responsibilities:

• Provided timely, relevant and accurate reporting analysis of collection results against historical and projected goals to group Team Lead and Directors on monthly basis
• Responsible for managing a portfolio of accounts while reporting and analyzing strategic collection practices to resolve outstanding balances.
• Requested verification of employment, income, and asset and liability information.
• Reviewed loan files for documentation requirements and completeness.
• Ordered Appraisals, credit reports, title commitments, flood certifications and surveys.
• Facilitated monthly dispute and past due calls with sales managers, district finance leaders, and corporate collectors that reduced 55k by over $400K.
• Reviewed and analyzed information for compliance with bank, secondary market, regulatory and quality control guide lines.
• Cleared conditions on loans while answering inbound calls of daily

Confidential, Chicago, IL

Investor Relations Coordinator

Responsibilities:

• Ordered Appraisals, credit reports, title commitments, flood certifications and surveys.
• Reviewed and analyzed information for compliance with bank, secondary market, regulatory and quality control guide lines.
• Cleared conditions on loans while answering inbound calls of daily

Confidential, Chicago, IL

Mortgage Processor

Responsibilities:

• Ordered Appraisals, credit reports, title commitments, flood certifications and surveys.
• Reviewed and analyzed information for compliance with bank, secondary market, regulatory and quality control guide lines.
• Cleared conditions on loans while answering inbound calls of daily

Confidential, Chicago, IL

Asset Based Lending Associate

Responsibilities:

• Explains documents to clients and executes all documents.
• Resolves problems that arise during closing, e.g., problems with titles, document deficiencies, missing documents, problems with insurance, etc
• Follows up as necessary to obtain additional documents that may be required
• Files notice with state after collateral has been accepted in order to comply with the Uniform Commercial Code