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It Support Coordinator Resume

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Malvern, PA

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Objective

  • To attain a position as a PC Support Specialist, which will enhance my current skills and teach new skills while providing challenges and opportunities to excel in the knowledge of PC support and networking technologies.

TECHNICAL SKILLS

  • Windows 10
  • Access 365
  • Active Directory
  • Windows 11
  • Lenovo Desktops and Laptops
  • Android Devices
  • Acronis True Image
  • MACs and MAC OS
  • Symantec Ghost 2003
  • Outlook 365
  • Google Chrome
  • Trend Micro
  • Worry Free
  • Word 365
  • Symantec Antivirus
  • HP Laserjet and Deskjet Printers
  • PowerPoint 365
  • Dell Desktops and Laptopsi
  • Phones/iPads
  • Excel 365
  • HP Desktops and Laptops Manage
  • Engine Asset Explorer

PROFESSIONAL EXPERIENCE

Confidential, Malvern, PA

IT Support Coordinator

Responsibilities:

  • Level 1 and Level 2 Desktop and Help Desk Support for 250 end - users.
  • Troubleshooting Win 10, Win 11 and Office 365 issues.
  • Troubleshooting Wi-Fi and Cellular connectivity issues.
  • Asset Tracking using ManageEngine Asset Explorer.
  • Imaging and configuring Dell PCs using Acronis True Image.
  • Managing computers and users with Active Directory.

Confidential, Exton, PA

Service Desk Analyst

Responsibilities:

  • Level 1 Help Desk Support for 8,000 end-users.
  • Troubleshot Win 7/10 and Office 2007/2016 issues.
  • Troubleshot VPN and network connectivity issues.
  • Unlocked Domain Accounts and Password Resets.
  • Troubleshot RSA Secure ID Issues.

Confidential, Newtown Square, PA

Service Desk Analyst

Responsibilities:

  • Level 1 Help Desk Support for 87,000 end-users.
  • Troubleshot Win 10, Office 365 and MAC OS problems.
  • Troubleshot VPN and network connectivity issues.
  • Unlocked Domain Accounts and Password Resets
  • Troubleshot Secure ID Card Issues.

Confidential, King of Prussia, PA

Desktop Support Specialist

Responsibilities:

  • Level 2 Desktop Support for 60 end-users.
  • Troubleshot Win 7, Outlook 2013 and Office 2013 problems.
  • Installed hardware and software.
  • Imaged Dell desktops and laptops.
  • Troubleshot VPN and network connectivity problems.

Confidential, West Chester, PA

Service Desk Analyst

Responsibilities:

  • Level 1 and Level 2 Deskside and Phone Support for 2,500 end-users.
  • Troubleshot Win 7/10, Outlook 2010 and Office 2010 problems.
  • Reset and unlocked LAN passwords and granted rights in Active Directory.
  • Troubleshot Remote Access, WiFi and network connectivity problems.
  • Supported iPhones and iPads.
  • Installed software and hardware, imaged PCs and moved equipment.

Confidential, Paoli, PA

Help Desk Analyst

Responsibilities:

  • Level 1 and Level 2 Phone Support for 10,000 end-users.
  • Troubleshot Win XP, Win 7, Outlook 2010 and Office 2010 problems.
  • Reset and unlocked LAN passwords and granted rights in Active Directory.
  • Troubleshot Remote Access, WiFi and network connectivity problems.
  • Support for mobile devices including iPhones, iPads and Android phones.
  • Deskside Support and imaged PCs as part of a Win 7 migration.

Confidential, Philadelphia, PA

Help Desk Analyst

Responsibilities:

  • Level 1 and Level 2 Phone Support for 6,000 end-users.
  • Troubleshot Win XP, Outlook 2007 and Office 2007 problems.
  • Reset LAN passwords and granted rights in Active Directory.
  • Troubleshot VPN, Remote Access and Thin Client problems.

Confidential, Kennett Square, PA

Help Desk Analyst

Responsibilities:

  • Level 1 and Level 2 Phone Support for 1,000 end-users.
  • Troubleshot Win 7, Outlook 2010 and Office 2010 problems.
  • Troubleshot iPhone, VPN and Remote Access problems.
  • Imaged hard drives for IBM Cash Registers using Symantec Ghost.

Confidential, Collegeville, PA

Help Desk Specialist

Responsibilities:

  • Level 2 Desktop and Phone Support for 1,000 end-users.
  • Imaged and configured PCs with Microsoft Deployment Toolkit.
  • Troubleshot Win XP, Win 7, Outlook 2007 and Office 2007 problems.
  • Installed and troubleshot hardware and software problems.

Confidential, Wilmington, DE

Desktop Support Specialist

Responsibilities:

  • Level 1 and Level 2 Desktop and Phone Support for 1,000 end-users.
  • Active Directory Support, Created LAN IDs and Exchange Mailboxes.
  • Imaged and configured PCs with Ghost.
  • Performed asset management and tracking of PCs.
  • Troubleshot Win XP, Outlook 2003 and Office 2003 problems.

Confidential, Wilmington, DE

Desktop Support Technician

Responsibilities:

  • Backup and recovery of PC data.
  • Installed new hard drives.
  • Troubleshot Outlook 2007 problems.
  • Imaged and configured PCs.
  • Performed asset management and asset tracking for Thin Client Terminals, PCs and Monitors.

Confidential, Wilmington, DE

Desktop Support Specialist

Responsibilities:

  • Level 2 desktop support for 250 office based and remote end-users.
  • Troubleshot Win XP, Office 2003/2007, Outlook 2003/2007, HP desktop and laptop problems.
  • Imaged PCs and created images using Symantec Ghost 2003.
  • Managed computers and users with Active Directory.

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