Stores Desktop Analyst Resume Profile New Albany, Oh - Hire IT People

Summary of Qualifications

Professional Experience

Confidential

Stores Desktop Analyst

Primary Duties involve troubleshooting stores operating system and software
Desktop System build, configure, support
SCCM 2012 Administrator
Create and manage image for stores using SCCM
Administrate and Deploy Microsoft Patches using SCCM
Create SQL Reports inside of SCCM
Deploy software packages using SCCM
Write PowerShell scripts for Automated Processes
Manage email accounts for stores, migrated from FortiMail into exchange
Manage Stores active directory Accounts and AD Groups
Create and Manage Group Policies
Converted 256 managers pc's from Linux to Windows operating system
Provide tier two and three support for all stores regarding Operating system and Exchange accounts
Built and deployed 256 HP switches into environment
Help manage and deploy routers to stores
Manage Mobile devices with Airwatch
Created startup sequence for Java based application Retail-J

Confidential

Office Systems Analyst

Deployment of software using SCCM 2007
Imaging workstations using SCCM 2007
Primary Duties involve troubleshooting various software and hardware issues on laptops, desktops, and virtual machines
Create and deploy virtual machines across enterprise
Provide second level support of VMWare VDI environment. This includes VMWareThinApp issues
Upgrading VMware agents from 5.0 to 5.1
Managed terminal servers and installations
Helped to create and deploy ThinApp packages inside of VMWare VDI Environment
Work with VSphere and VMware view client on a daily basis to deploy thin apps and virtual machines
Deployed over 1,000 virtual machines into environment
Desktop System build, configure, support
Experience with Citrix XenDesktop troubleshooting

Confidential

Technology AssistanceCenter Specialist

Primary duties involved troubleshooting various application and hardware issues over the phone in a helpdesk environment
Had to partner with many vendors to resolve issues within the companies stores
Lead overnight POS conversion project team and successfully updated nearly two hundred stores
Kept detailed records of all calls using HP Service manager
Subject matter expert for all home office related issues
Subject matter expert for Store related issues

Confidential

Office Services Intern

Primary Duties involve troubleshooting various software and hardware issues on laptops, desktops, and virtual machines
Fixing all software and hardware issues
Involved with companies disposal practices, such as desktop laptop disposal
Installed various software
Keeping records of everyday activity