Service Desk Specialist II Resume Remote, TX - Hire IT People

SUMMARY

Critical thinking Technology Support Specialist effectively resolves technical issues through troubleshooting.
Specializes in both hardware and software.
Offers outstanding skills in Microsoft office 365 and Windows 10.
First - rate troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach.
Team-oriented and committed to fantastic customer service.
Effective time management skills and ability to adapt to route changes and product malfunctions quickly.
Talented at maintaining detailed records.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Service Desk Specialist II

Confidential, Remote, TX

Responsibilities:

Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
Engaged in user support interactions via telephone, chat and email platforms.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Software Support Specialist

Confidential, Austin, TX

Responsibilities:

Analyzed custom software and issues to identify troubleshooting methods needed for quick remediation.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Technology Support Specialist

Confidential, Houston, TX

Responsibilities:

Devised solutions to operations issues related to PC and Windows Software, working closely via phone and email.
Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Delivered local and remote Tier 1 IT support for hardware and software to company personnel.

Technology Support Specialist

Confidential, Pearland, TX

Responsibilities:

Trained and supported end-users with software, hardware and network standards and use processes.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Retained existing clients and developed 25 new accounts by extending high quality and efficient support service.
Activated accounts for clients interested in new services.

Computer Specialist

Confidential, Houston, TX

Responsibilities:

Developed strong knowledge of hardware and software while keeping abreast of new applications, increasing efficiency and productivity for management and clients.
Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
Used Microsoft Office to manage company correspondence, spreadsheets and presentations.
Maintained updated network configuration knowledge through LAN/WAN networks and TCP/IP protocols.

Sr Records Coordinator

Confidential, Costa Mesa, CA

Responsibilities:

Provided project-level analysis and produced required project analysis documentation.
Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
Managed over 60 users from to train on custom internal legal softwares
Researched laws, regulations and related legal articles to support cases and assist legal team.
Tracked data, created graphs and completed calculations using Microsoft Excel.

Data Center Operations Technician

Confidential, Brea, CA

Responsibilities:

Analyzed work orders to obtain workloads, specifications and required materials.
Devised automation, backup and recovery protocols to preserve and safeguard data.
Managed over 25 calls per day and worked efficiently with team members.
Proficient using Microsoft applications and applied to everyday use.
Documented services and collected required data for evaluation.