IT Support Help Desk Resume Profile Fairburn, Atlanta - Hire IT People

IT Support Help Desk

Perform technical phone support for printers, Laptops, Desktop and Servers.
Diagnose and identify the problem, step user through user through tests and recommend parts for replacement create part order and ship per SLA.
Assign tickets to techs and schedule installation/repair per SLA.
Create and issue RMA for return parts.
Step users through setup of PCs, printers and wireless networks.
Step customers through installing software and patch upgrades.
Trouble shoots mechanical/software issues via phone.
Create and assign customer access accounts and passwords

Professional Experience

IT Business Analyst

Confidential

Create, support and define strategy for data warehousing utilizing Oracle, UNIX and FilenetP8. Write and execute SQL queries to the data base. Oversee Development lab for testing and implementation of upgrades, patches and software on Win2000/2003 servers. Developed system requirements according to SLA, ensured IT deliverables associated with business and IT plans are executed to schedule and expectations as well as production environment meets the terms of service level agreements. Act as liaison between customers and internal technical resources.

Provided 1st and second level database and UNIX server administration.
Perform daily monitoring of all processes, HP-UX, Windows, Oracle and Filenet disc space, backup and log files.
Monitor Sans and Juke box performance and space. Eject disc and install new disc when needed
Collect data for monthly progress reports
Install patches and upgrade software, configure, and test WIN2000/2003 servers.
Provide phone support for Web servers, PCs, printers, scanners and modems
HP-UX 11i Bolt-on support

IT Help Desk Printer Support,

Provided phone support for complete line of HP Printers across multiple platforms.
Step customers through setup, installing software upgrades and patches.
Solve mechanical/software issue via phone.
Maintain paper lab and perform paper analysis.
Perform printer support training.
Network setup of printers and scanners.
Software and patch upgrade and installation.

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It Support Help Desk Resume Profile

Fairburn, AtlantA

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