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Help Desk Specialist Resume Profile

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Help Desk Specialist II/Remote Desktop Support

Columbial
  • Administer User and computer Objects in Active Directory
  • Reset passwords in Active Directory
  • Create user and computer objects in Active Directory
  • Support proprietary applications
  • Troubleshoot and resolve application access, printer issues.
  • Process access requests in help desk ticking system
  • Troubleshoot and resolve computer issues at remote locations
  • Troubleshoot and resolve Windows 7 and XP issues
  • Troubleshoot and resolve Avaya IP agent software
  • Image laptops and computers and configure to access network
  • Use SCCM remote tools for remote access.
  • Troubleshoot and resolve client side issues with Citrix Xen app.

Confidential

Help Desk/Access Provisioning Analyst Contractor
  • Create and administer User Objects in Active Directory
  • Create and administer Organizational Units in Active Directory
  • Reset passwords and access provisioning in Active Directory
  • Create profiles and issue hard and soft VPN tokens in RSA Security Console.
  • Troubleshoot and resolve network connection issues
  • Configure workstations to access network printers
  • Configure workstations to access Active Directory Domain and network
  • Troubleshoot and resolve Windows 7 and XP issues
  • Used Remedy Help Desk ticketing system
  • Create email accounts and distribution groups in Lotus Notes
  • Create and administer accounts in Blackberry Enterprise server
  • Activate Blackberry devices to access email
  • Troubleshoot and resolve Outlook email issues
  • Used Altiris to install software and image computers
  • Used Remedy Help Desk ticketing system
  • Manage user, computer objects and security groups in Active Directory
  • Configure and troubleshoot Office 2010 issues
  • Generate VPN tokens in RSA Security Console
  • Setup VPN in Cisco AnyConnect Client
  • Entered trouble tickets using Remedy Help Desk ticketing system
  • Used Remote Desktop and Symantec PC Anywhere for remote control of computers and laptops

Desktop Support / Active Directory Migration Contractor
  • Troubleshoot and resolve Windows XP problems
  • Configure workstations to access the Active Directory Domain
  • Troubleshoot connection issues with Novell Netware Clients on Windows XP workstations
  • Troubleshoot and resolve GroupWise email client connection problems
  • Configure Windows XP workstations to access the network
  • Troubleshoot and resolve Microsoft Office 2003 Suite problems

Desktop / Helpdesk Support Technician Contractor
  • Troubleshoot and resolve Windows XP workstation problems
  • Create user and printer objects in Active Directory
  • Troubleshoot and resolve laptop and workstation problems
  • Troubleshoot and resolve printer problems
  • Troubleshoot and resolve Outlook 2003 email issues
  • Troubleshoot and resolve Office 2003 issues
  • Troubleshoot and resolve laptop and workstation network connectivity issues
  • Setup Video / Audio teleconferencing for staff / management meetings
  • Create tickets in Magic Helpdesk ticketing system
  • Troubleshoot and resolve Citrix Metaframe issues
  • Knowledge of OSI model and troubleshooting TCP/IP networking

Systems Analyst Contractor

  • Migrate 400 laptops to Windows XP with Service pack 2
  • Troubleshoot and configure all laptop hardware and software problems
  • Troubleshoot and configure all wireless LAN connections on laptops
  • Troubleshoot and configure Microsoft Outlook 2003
  • Troubleshoot shoot and configure VPN connections on Laptops
  • Create user and computer objects in Active Directory
  • Create group policy objects in Active Directory to assign applications to laptops on the network
  • Troubleshoot and resolve printer issues
  • Create tickets in Remedy ticketing system
  • Knowledge of OSI model and troubleshooting TCP/IP networking

Desktop / Network Support Specialist Contractor

  • Troubleshoot and resolve Windows 2000 and Windows XP workstation problems
  • Administer Windows 2000 file and print servers
  • Create user and printer objects in Active Directory
  • Create Organizational Units in Active Directory
  • Create administer e-mail boxes in Active Directory
  • Troubleshoot and resolve printer problems
  • Use VNC and Remote Desktop utilities to remotely resolve computer problems
  • Troubleshoot and resolve Outlook 2003 e-mail client problems
  • Administer DNS server
  • Administer DHCP server
  • Administer SonicWALL SOHO 3 firewall.
  • Troubleshoot and resolve printer issues
  • Troubleshoot and resolve MAC OS X and MAC Microsoft Office Suite problems.
  • Used Remedy Help Desk ticketing system to enter trouble tickets

Windows XP/Active Directory Specialist Contractor

  • Create Windows XP images using Symantec Ghost and Sysprep Ver.2
  • Collect user data from workstations using settings and files transfer utility
  • Create user accounts and organizational units in Active Directory domain
  • Use Group Policy to remotely install software
  • Troubleshoot and resolve Lotus Notes email

Confidential

Systems Administrator Contractor

  • Troubleshoot and resolve Windows XP/2000 workstations problems
  • Perform security analysis scans on Windows XP/2000 workstations and apply patches and fix any security vulnerabilities on Windows XP/2000 workstations
  • Troubleshoot and resolve Microsoft Office suite problems
  • Troubleshoot and resolve Lotus Notes email

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