We provide IT Staff Augmentation Services!

Help Desk Technician Resume Profile

4.00/5 (Submit Your Rating)

NY

Hire Now

SUMMARY OF QUALIFICATIONS

Experienced Customer Service and Supply Chain professional with specific expertise and knowledge in the areas of International Trade, Import/Export and Customs Logistics, Production Planning, Shipping and Receiving. Fluent in Spanish and Italian. Excellent supervisory and leadership skills.

PROFESSIONAL EXPERIENCE

Confidential

Customer Service/Customer Planner

  • Responsible for production planning for MTO and MTS perform stock requirement analysis, verify availability, forecast utilizing MRP 12-month, rolling forecast system.
  • Address and resolve customer service needs and issues analyze, research and implement solutions in the areas of expedites, line-downs, schedule agreements and blanket orders.
  • Maintain daily contact with international and domestic distributors, including original equipment manufacturers.

Confidential

Help Desk Technician

  • Process routing customer work orders, as well as inbound and outbound calls, from Asia, Europe, Latin America, etc., etc. This also includes resolving issues immediately.
  • Responsible for troubleshooting to network, desktop and/or systems hardware and software. This also includes Lotus Notes, SAP, Blackberries, Business Warehouse, etc., etc..

Confidential

  • Address and resolve customer service needs and issues analyze, research and implement solutions in the areas of expedites, line-downs, schedule agreements and blanket orders.
  • Maintain daily contact with international and domestic distributors, including original equipment manufacturers.
  • Developed and implemented metrics system that reduced aging for primary customer by 30 days.

Confidential

Inside Sales/Customer Service Representative

  • Utilized lead-generation program to develop leads and identify potential customers.
  • Initiated daily sales lead follow-up calls to customers.
  • Worked staggered shifts to accommodate East/West coast customers.
  • Recognized as the highest sales representative for lead generation of VOIP systems.

Confidential

Ocean Import Team Leader/Customer Service

  • Responsible for managing U.S. Customs clearance activities for LCL and FCL international shipments.
  • Coordinated import shipments between consignees and logistics.
  • Worked closely with U.S. Customs representatives during clearance and I.T. bonds processes, and to resolve issues.
  • Maintained daily phone contact with customers and U.S. Customs representatives.

Confidential

Telemarketing Supervisor/Sales Support Team Leader Defunct Company

  • Managed team of 12 telemarketers on second shift hired, coached and trained representatives.
  • Assisted outside Account Executives by obtaining information necessary to close consumer loans.
  • Assisted in consumer refinancing, debt consolidation and second mortgage processes.
  • Company is Defunct

COMPUTER SKILLS

  • SAP R/3 Sales and Distribution, Production Planning
  • Lotus Notes
  • MS Office Word, Excel and PowerPoint
  • CRM SalesForce

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship