Professional and customer focused desktop and network technician with CompTia A certification

Expertise includes: building/upgrading/troubleshooting customized personal/corporate computers and laptops, application installation and administration multi-platform environments, workstation optimization, LAN/WAN, VPN, computer lab design/setup and TCP/IP configuration. Commitment to customer service, teamwork and quality assurance.

Highlights

• Software: Windows 98/XP/NT 4.0/Vista/7/2000 Server/2008 Exchange Server, Message Ops Exchange Migrator, Active Directory in XP/7 environment, Microsoft Word/Excel/PowerPoint/SharePoint, Outlook 2003/2007/2010/365, Avaya Integrated Management Client, Blackberry Enterprise Server, VMware, VM Fusion, Parallels 7/8, Malware Bytes, Norton Anti-virus, Trend Micro, Norton Ghost Imaging, Adobe Pro 9, SnagIt, Remedy Helpdesk System, CA Service Desk, Spiceworks, GoToAssist, LogMeIn, Windows Back-up, Windows RDC, TeamViewer, Absolute Manage LANrev , CASPER, Credent
• Hardware: IBM/Dell/HP/MAC/Xerox/Epson/Canon: desktops/laptops, Monitors, Memory, Sound/Video/NIC cards, HDD, Local/Network/MFP printers, Scanners, Copiers, Avaya/Cisco phones, iPhone/iPad, Blackberry, Fax machine, Routers, Hubs Linksys, Cisco Netgear, D-Link, Belkin

Professional Experience

Inventory/Printer Support Specialist Consultant

CONFIDENTIAL

• Created and maintained inventory asset spreadsheet after conducting audit of assets in IT area.
• Managed and maintain inventory storage area and distribute inventory as needed.
• Responsible for imaging desktop/laptop pc via Norton Ghost, imaged MAC desktop/laptop utilizing CASPER. Perform basic setup and maintenance of desktops and laptops.
• Configured/maintained local and network printer's both pre-existing and new installs.
• Provided on-site/remote troubleshooting, problem diagnosis and resolution, drive mapping and desktop/laptop support for the corporate office of 600 employees between team of four.
• Deployed software applications to Windows/MAC machine's utilizing Absolute Manage LANrev and CASPER.

PC Technician/IT Move Consultant

• CONFIDENTIALSelected as team lead for relocation project into the Empire State Building which gave me the opportunity to participate in meetings with my team, Project Manager and Project Coordinator to ensure an easy transition while adhering to business policies and guidelines from Li Fung and ESB.
• Moved over 1000 users from 4 buildings into the Empire State Building over a two month period.
• Managed/performed pre-move interviews to inventory equipment and verify that collected data was complete and accurate.
• Collaborated in creating disconnect/reconnect and inventory sheets used to accurately record company asset data.
• Created Master spreadsheets to reflect collected data for an easier search of asset/user information needed at any given time.
• Utilized ticket tracking system Spice works to record and monitor pre/post move issues.
• Performed disconnect/reconnect and testing of equipment to ensure user satisfaction with little to no impact on business.
• Instrumental in creating a standard for equipment placement at station to maintain uniformed neatness and visual appeal.

PC Technician/IT Move Consultant - One Day Assignment

CONFIDENTIAL

• Responsible for setting up office equipment at new location.
• Monitors, Keyboard, Mouse, Pc/Laptop, Local Printer, Cisco desk phone, Fax Machines.
• Check Pc after setup to ensure internet connectivity and user login.

Desktop Support Technician Level 1/2 Consultant

• CONFIDENTIALResponsible for providing quick and efficient solutions for helpdesk tickets created by end user and/or level 1 technician.
• Provided on-site/remote troubleshooting, problem diagnosis and resolution, drive mapping and desktop/laptop support for the corporate office of 600 employees in two buildings between team of four.
• Installed and configure computer hardware, operating systems Mac/Win , network configurations and software Office 03/07/2010/365 Adobe Pro 9 Norton Ghost Imaging VM Ware VM Fusion Win XP/7 AD CA Service Desk VPN w/ RSA Tokens Adobe Creative Suite Malware Bytes Trend Micro mobile device iPhone/BB/Android/iPad BES Avaya Outlook Exchange .
• Create/back-up PST and data files for terminated employees.
• One half of two man team responsible for all new hire and current employee setups/break down/moves between two offices.
• Responsible for asset tagging and tracking of 10,000 machines utilizing WASP.

Helpdesk Technician Level 1/2 Consultant

• Active Directory Management enable/disable/add/move/password reset .
• CONFIDENTIALProvide technical support for 20,000 end-user base community using centralized ticketing system. Remedy/CA Service Desk Manager .
• Responsible for creating, triaging, updating and escalating tickets to ensure quick and efficient solutions.
• Responsible for imaging, updating, configuration and testing of all desktop rollouts to Weightwatcher's Intl. center's across the United States.
• Utilize Remote Desktop Connections to provide end-user support for the installation and troubleshooting of multiple workstations, IR scanner, credit card swipe and printer's, scales, printers and printer sharing.
• Lead on newly created CHAMP Traveler Support Team that provides end-user assistance for laptops and all mobile devices for non-fixed meeting centers/ users.
• Trained team of 15 consultants on troubleshooting/problem solving for mobile devices.
• Over 150 units released in US and 140 units in Europe which continue to increase overall profit for company
• Promoted to desktop support.

RS-3 Service Technician

• CONFIDENTIALInstalled/serviced/repaired telephony, internet, and digital CATV interfaces utilizing company issued equipment:
• cable boxes modems VOIP modems crimp tools for RG59/RG6/Cat5e/Cat3 cable prep tool long nose plier drill screw driver Philips screw driver torch wrench punch down tool line toner cable tester signal meter voltage detector Signal Sniffer terminator tool butt set cat 5e/59u/6u cable network cards PCMCI cards wireless network adapter punch down blocks NID's extension ladder hard hat and safety harness
• Performed reconnects, relocations, leakage detection/repair
• Reported unsolved service/plant problems to management and foreman
• Performed administrative tasks using correct company documentation relating to the installation and service of equipment
• Ensured all work-related tasks were in accordance to Time Warner policies and procedures as well as OSHA safety rules and regulations.

PC Desktop Network Technician Freelance Assignments

• Manage LAN installation/configuration/support Microsoft Windows 98/NT/XP/2000 Professional/Server for computer technology training clients.
• Configure client/server LAN's on Win98/2000/XP/NT 4.0 platforms using routers and hubs, UTP CAT-5e cabling and TCP/IP. Analyze and interpret requirements to meet the needs of various client/server and peer-to-peer networks. Troubleshoot TCP/IP connectivity.
• Perform systems setup daily backups connectivity hardware and software troubleshooting network virus inoculation file/print server and workstation performance optimization repair and TCP/IP configuration. Identify problems, diagnose causes and determine corrective actions.
• Install and repair RJ-45 data communications lines and equipment for computer systems, using hand tools and test instruments such as voltmeter, and tone tracers.
• Review work orders to move, change, install, repair and remove data communications equipment such as modems, cables, wires, hubs and modify equipment in accordance with user requests.
• Use diagnostic software such as Troubleshooter, Microsoft Diagnostics, Dr. Watson, and Norton System Works to detect and correct system errors.