Software MS Exchange 2003, MS Office 2003 - 2007, Ping Utilities, Norton Utilities, Ghost

Networking DNS, DHCP, TCP/IP, SMTP, VPN, POP, FTP

Technical Experience

CONFIDENTIAL

Sr. Help Desk Analyst/Desktop Support Contract Purdue Pharma

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Supporting a client base of 600 users from the office to the Field.
• Maintain record of daily data communication transactions, problems and remedial actions taken, or installation activities through a ticket processing system. Service Desk, Service Now, Remedy
• Refer major hardware or software problems or defective products to the upper level support or desktop technicians.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• H R Production WPWB Canal 57 West Palm Beach, FL 1/2011 12/2011

IT Consultant

• Oversee all maintenance of all computers, networks, and servers.
• Work with TV Engineers with the upgrade to a complete digital TV station.
• Upgrade the network to a Giga byte network for the video production department.
• Migrated the office computers from Windows XP to Windows 7 and Microsoft Office 2007

CONFIDENTIAL

Consultant

• Overseen the daily operations of the business
• Troubleshoot and maintain customer computer issues and resolve as needed, on a per incident bases
• Installation and troubleshooting of networks
• Sales and marketing for the company to help with the growth of the company
• Migrated customers computers from Windows XP to Windows 7
• Tek-Systems Ft. Lauderdale, FL 6/2008 6/2008

Field Technician Contract Caldwell Banker

Confidential

• Provided field technical support to multiple office locations from Palm Beach to St Lucie County
• Answer user inquiries regarding computer software or hardware operation to resolve problems
• Troubleshoot. Maintain, repair or replace any network cabling and router problems

Cable Technician and Installer Contract Universal Cabling System

Confidential

• Retro-fitted the schools of St Lucie County for a new in class room network system
• Installed and terminated new network cables of cat5 and cat6
• Terminated all cabling to a center patch panel per hall for each school
• Tested all terminations

Confidential

Computer Consultant

• Troubleshoot and maintained their customers computers, networks and software systems
• Repaired and/or replaced any hardware problems as needed
• Troubleshoot all router issues for the company and their customers
• Troubleshoot an software issues that arose

Confidential

Helpdesk Analyst 1 Contract Liberty Medical

• Maintain record of daily data communication transactions, problems and remedial actions taken, or installation activities
• Refer major hardware or software problems or defective products to vendors or technicians for service
• Active Directory User Management adding users, password resets, setting user permissions

Confidential

Desktop Administrator

• Oversee the daily performance of computer systems for 300 users
• Provided Level II Helpdesk escalations from Level I Technicians
• Received, staged, and ensured proper installation of operating systems for all new equipment
• Resetting of user passwords within Active Directory
• Maintained, repaired or replacement of all hardware and software system for the Corporate and remote offices
• Purchase new equipment for the needs and demands of the company
• Supported a Blackberry Enterprise Server with 30 40 Blackberry's in the field
• Implemented and developed materials and procedures for the help desk analyst for the company

Confidential

Level II Help Desk Support

• Provided both in house and field technical support for multiple Point of Sale systems
• Provided after hour technical and phone support as needed
• Receive new equipment for staging and installation of customer orders
• Maintenance, repair or replacement of all hardware and software systems for new and existing customers
• Troubleshoot, maintain, repair or replace any network cabling and router problems

Home Based Senior Field Technician

Confidential

• Troubleshoot and maintained any computer, network or Point of Sale system problems
• Repaired and/or replaced any hardware and software systems for all computerized Point of Sale systems
• Provided 24/7 support for a 150 mile area
• Hired and managed 4 8 field technicians for the Florida Area

Broadband Internet Service Tech Support

Confidential

• Provided installation and set-up tech support for broadband customers
• Troubleshoot cable modem, Internet browser and e-mail package problems, per customer request

Technician Programmer

Confidential

• Created, programmed and installed computerized Point of Sale System networks
• Troubleshoot and maintained any computer, networking or Point of Sale system problems
• Repaired and replaced hardware and software for all computerized Point of Sale systems
• Provided after hours technical and phone support as needed
• Programmed stand-alone cash registers

Computer System Analyst

Confidential

• Maintained and supported all hardware and software needs for the company
• Managed and operated a computer network of 40 50 users, in Windows NT thru 3.11 environments
• Created and installed a WAN with Cisco Routers in three branches across the state, with internal E-mail
• Provided tech support for Windows programs including MS Office and Lotus Notes
• Facilitated all help desk support company wide
• Supported NDS software on a Unix IBM RS/6000 Server
• Moved the company from a Coaxial Network to a Ethernet Network

Confidential

• Manually and electronically handled all manufacture warranties for the company
• Took to company from being six plus months behind in warranties to current in a two month period
• Organized and labeled all warranty that may be needed to be shipped back to the manufacture