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Production Support Analyst / Cloud Engineer Resume

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Bridgeton, MO

SUMMARY

  • Having total experience of 12 years in IT and experience in Control - m.and Active Batch job scheduling admin and installation and upgradation of the environment.
  • Raise new request for new jobs in Service Now tool for DEV/QA/PROD environments.
  • Experience using Service Now tool for DEV/QA/PROD environments.
  • Experience on Container based deployments by using Docker.
  • Expert in using Docker Engine, Docker Hub, Docker Registries.
  • Perform pre and post EOD communication to customers.
  • Promoting Control-M/Active Batch jobs to QA/Test and PROD environments.
  • Fixing job abends and bugs in the jobs.
  • Perform L1/l2 - L3 support activities.
  • Migration of ETL job to DEV/QA & PROD
  • Incident Management
  • Log and track all the incidents.

TECHNICAL SKILLS

Cloud Platforms: AWS and Azure

Platform: UNIX, Linux, Windows.

Scripting: Shell and Bash

Database: Pl/SQL

Monitoring Tools: Control-M, Zena, Active Batch, Dollar U, Grafana and Nagios

Version Control Tools: GIT, GIT Hub

DWH tools: Abinitio and Informatica

Other tools: Service Now, WIN SCP, Core FTP, V Sphere Client

PROFESSIONAL EXPERIENCE

Confidential, Bridgeton, MO

Production Support Analyst / Cloud Engineer

Responsibilities:

  • Working as release engineer for all the release activities.
  • Deploying jobs to different environments and setup the environment.
  • Monitor the jobs, agents and nodes on splunk
  • Combination of process automation, deployment, patching and troubleshooting
  • Automating release and deployment process from development environment right up to production.
  • Deployed and managed docker in AWS Cloud and on-premises environments
  • Implemented continuous deployment system with Jenkins & AGROCD.
  • Coordination with application development teams for issue troubleshooting.
  • Responsible for the Continuous Delivery pipeline given to all application teams as they on-board to Jenkins as a part of migration team.
  • Worked exclusively on making applications more scalable and highly available system in AWS (Load balancing) with full automation.
  • Working with Jenkins to build and deploy java code from GitHub to the production servers using Continuous Integration
  • Continuous Delivery (CI/CD) pipeline. Sync the applications in AGROCD for each data center.
Confidential, El Segundo

Tech Lead - Production Support Analyst

Responsibilities:

  • Working as a senior ETL developer which involves creating Informatica ETLs using Informatica IICS (CAI & CDI) and Power Center Tools.
  • Responsible for creating the business requirement documents, high level & low-level design documents, creating ETL specifications
  • Test cases documents for all the new mappings developed for production applications in compliance with SDLC processes
  • As an Analyst responsible for creating the job schedules and job templates for new requirements.
  • Used Informatica PowerCenter for ETL extraction, transformation and loading data from heterogeneous source system into target database.
  • Worked along with the QA Team and provided production support by monitoring the processes running daily.
  • Migrated ETL code across different ETL environments like Dev, QA, UAT, PROD.
  • Providing L1/L2 operational support and maintenance of the platforms
  • Analyzing and creating job dependencies.
  • Migration of jobs to test and production environments.
  • Make sure that the jobs run correctly, and possibly monitor the system via control-m configuration manager (CCM).
  • Good knowledge in Scheduling concepts including Time Zones, New Day, Resource management, User Daily etc.
  • Good knowledge in basic Control-M Administration tasks like Agent management, application restart
  • Ownership of creation and maintenance of jobs using BMC Control-M product.
  • To assist in the delivery of mission critical projects and initiatives whilst maintaining and improving delivery of service proactively and practically for commercial IT services.
  • Log trouble calls and perform analysis to define the business problem and scope.
  • User Support - receiving and resolving user calls, service and problem requests.
  • Maintaining schedules, updating documentation and error handling; source code and documentation change control
  • Ensure that changes meet quality standards before they are promoted to Production by completing functional testing.
  • Proactively manage the batch schedules as per agreed procedures/SLA’s
  • Review changes for operational and service impact
  • Implement authorized changes as appropriate. Escalate exceptions appropriately.
  • Handling the outages and patch up gradation which happens for every quarter.
  • Standardize Control-M process across all applications.
  • Provides day-to-day support of applications that are related to Control-M.
  • Adherence to and extension of development best practices
Confidential, Salt Lake City

Production Support Analyst

Responsibilities:

  • Scheduling production batch jobs, ad-hoc requests and performing change request as per the requirement on both Windows and UNIX servers.
  • Performing analysis on scheduling issues and resolving the same within SLA.
  • Defining new jobs and scheduling tables using Control-M desktop.
  • Defining new calendars and modifying existing calendars as per client’s requirement.
  • Attending customer calls & conference calls to ensure smooth functioning of on-call support.
  • Providing support during holiday processing, Inventory process and DR activity.
  • Responsible to make sure that all the Gateways and Communications of UNIX servers, Global Alert Server, Global Condition Server are up and active.
  • Recycling of the Gateways and Communication, recycling of Global Condition server as required.
  • Perform Control-M GUI client installation and providing support during Control-M up gradation and servers up gradation.
  • Maintaining shout destination tables.
  • Monitoring the Incident Management queue and take appropriate action

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