Employment Objective

To obtain a challenging position in local area networking LAN/WAN utilizing acquired skills and experience.

Experience

CONFIDENTIAL

IT Specialist

Monitor gaming system and Viz operations during show Around the Horn and Pardon the Interruption . Complete daily maintenance for servers that drive the gaming system. Maintain Viz servers Viz Graphics hub, Viz Engines, Viz Trio that render on air graphics. Troubleshoot VCS machines that control the Viz engines. Oversee deployment and maintenance of control room and news room PC's. Address issues with Quantel video editing system. Troubleshoot issues with Macintosh edit bays. Setup, configure, and maintain PDA devices such as blackberries, iphones, and ipads to receive company mail and access corporate terminal services via Citrix.

CONFIDENTIAL

Senior Support Technician,

Responsible for image deployment. Manually apply patches to on-air critical machines. Assist with blackberry activations. Setup, configure, and maintain Pads, iPhones, and MacBook Pro machines. Perform office moves of computer equipment. Coordinate, execute, and supervise large scale computer deployments. Provided light printer maintenance. Supported remote office in the DC area as well as Baltimore and Virginia. Responsible for the remediation of daily trouble tickets submitted by users. Keep tickets well documented with the most current information.

CONFIDENTIAL

Technical Support Engineer,

Image and deploy Macintosh and windows based PC's. Setup Mac's with Leopard/Snow Leopard operating system. Also setup and configure Parallels and VMware on Macs to run the Windows operating system. Setup and maintain greenroom computers for musicians of AOL Sessions. Maintained control room PC's Apple and Windows that are essential in a production environment. Required to assist with light server maintenance. Provide remote support to other offices such as Userplane and Ad.com.com. Configure, setup, and maintain IP phone system and voicemail for users. Cross connect analog phone lines for fax machines and speakerphones. Maintain asset tracking system with most up-to-date information. Keep remedy updated with latest status on all tickets assigned. Configure and setup blackberry server and client side . Use blackberry manager software to take care of adds, moves, and changes to the BES.

CONFIDENTIAL

• Executive Support/Production Support Specialist, Configured and upgraded machines. Add/Remove new objects to active directory. Created images and Boot CD's as needed. Utilized Ghost cast server to image multiple nodes. Used active directory to manipulate user accounts, groups, printers, and create OU's based on departments and link GPO's to these OU's to enforce the policies. Built, configured and maintained bureau images for laptops and desktops. Used sysprep along with other tools for mass deployment. Configure images to rename pc, and add to domain automatically. Configure machines to fit company standards. Create/delete user accounts. Study and troubleshoot Macintosh hardware and software.
• Use Remedy to open new calls as well as update existing. Use Altiris to deploy software, updates, and patches. Configured and troubleshoot proprietary applications. Facilitate video conference calls. Provide telephone as well as hands on support. Trained users on how to effectively utilize blackberry as well as VPN access. Provide support to Macintosh machines on network.
• Assist in the setup and configuration of VizRT Pilots and VizRT Trio. Help with setup of Trio Preview and Program Engines. Setup and maintenance of components such as media sequencer and mos gateway. Helped maintain control air server for playout of on air fonts. Install and configure Inews plug-in to talk to oracle database on client PC's to create graphics for air. Configured Apple PC's with Final cut pro so that edited clips could be dropped into B4M system for play out to air.
• Utilized RSA administration to re-sync users secure id's and allow access to VPN services. Set up laptop users with VPN so they may connect to servers remotely. Created changed, added, and moved phone lines for users using Avaya admin software. Cross connected digital/analog phone lines. Support the use of blackberry devices. Provide Blackberry Administration support adding users, creating and implementing policies, etc. Act as lead support at Time Warner Corporate Policy office. Setup, rack, and configure servers. Implement WSUS to deploy the latest Microsoft patches.

CONFIDENTIAL

Blackberry Specialist/PC Technician

Assisted with the upgrade and installation of over 2500 blackberry handhelds for house and staff members for the House of Representatives. Practiced excellent customer service skills while maintaining a superior level of technical support. Provided users with training session after installation was complete. Staged and configured desktops, laptops, and servers to meet the specifications of the client.

CONFIDENTIAL

Technical Specialist

Inventory old and new equipment. Deploy computers to customs agents in various airports across the United States. Image and configure new equipment to meet customs standards. Verify specialized applications are working properly. Visit U.S. Department of Agriculture offices at United States airports and borders to assess the necessity of new equipment including Cisco switches, servers, and nodes. Make sure server is in a locked, air-conditioned room with exclusive controls. Review distance between Agriculture office and Customs office so that it can be determined what type of connection will best suit linking them together.

CONFIDENTIAL

Migration Specialist

Assisted with the deployment/migration of new office from Windows 98 to Windows XP. Unpacked equipment. Imaged laptop and desktop nodes. Added nodes to domain. Installed SMS client on all nodes. Tested software and peripherals to insure they were working properly. Set up each computer hardware/software to user specifications. Did some desktop support for staff and attorneys. Guided/Assisted other technician's onsite with the process implemented by the customer.

CONFIDENTIAL

Senior Systems Engineer

Provided tier II/III level support to 100 users' onsite and 90 user's offsite. Oversaw team of 2 Systems Engineers for DC and Maryland offices. Traveled to offsite users in the DC area as well as Maryland and Virginia. Assisted with setting up Cisco routers/switches along with patch panel. Monitored hard drive space to keep server from crashing. Coordinated office moves. Ghosted, upgraded, and configured nodes to meet the Trammell Crow Network guidelines. Used Remedy Helpdesk software to respond to trouble calls and update tickets. Ordered new hardware/software as needed. Light server maintenance after hours, which included the removal and installation of hardware. Set up and gave training on Blackberry. Arranged and provided Windows training class for users Utilized Triactive Systems Manager to remotely connect to nodes on and offsite, as well as to inventory any use of software not approved by the company. Moved analog/digital phone lines as needed.

CONFIDENTIAL

PC Field Technician

Install and configure Novell Workstations for Windows 2000 for Doctors and Physicians. Work on trouble calls taken by phone support helpdesk. Travel to multiple sites to complete tasks such as closing tickets using Clientele Call logging software and troubleshooting new installations. Run cabling through walls for network drops. Install and configure handheld devices for users. Configure network printers to be attached to mulitple nodes. Execute excellent customer service skills.

CONFIDENTIAL

Tier II Technician

Reconfigured desktop and laptops for Major's and Sergeant's. Point of contact for the implementation of the blackberry and visor handhelds. Troubleshooting problems with handhelds and computers. Used Magic Total Service Helpdesk to log trouble calls and equipment requests. Assisted in the creation of documentation for handheld devices. Ghosting images up to the network for later use. Install and configure new machines for end users to access the network. Verify that correct software was installed on end users machines. Train new employees and co-workers on installation procedures. Provide off site support to other major government facilities. Migrate user's workstations from Windows 95, 98 to Windows NT 4.0 Workstation. Support thousands of users in the building. Provide top of the line customer service to users.

CONFIDENTIAL

Helpdesk Specialist/PC Support,

Implemented and provided first and second level support. Provided service to Medical Doctors, Psychiatrists, and Peer Advisors. Maintained Windows NT user accounts and security settings. Provided over the phone support to users. Used Heat Call Logging software to escalate trouble calls to Level II helpdesk. Also helped maintain user exchange accounts supporting over 5000 users at corporate sites throughout the United States and Puerto Rico. Worked on developing and maintaining nodes for users. Support end users with installations, upgrades, ghosting, configuration, consultation, and in-house applications. Used SMS Remote Control tool to help users on different floors of the office as well as users in different states via the phone. Assisted in the building of additional exchange servers to handle company mail.

CONFIDENTIAL

Lab Assistant High School Internship ,

Studied and trained computer software and hardware. Assisted network administrators troubleshoot servers. Aided network administrators with the back up process.