Asset Management & Field Services Technician Resume

Objective

To succeed in an environment of growth and excellence and earn a job Which provides me job satisfaction and self - development and help me achieve personal as well as organizational goals.

PROFESSIONAL EXPERIENCE

Asset Management & Field Services Technician

Confidential

Responsibilities:

Experience using Active Directory to reset passwords, add and remove users to software groups, and give rights to users.
Gained the ability to remote into machines and fix them without physically being at the user’s desk.
Managed the ticket queue using HPSM (HP Service Manager) to meet 48 Hour SLA.
Troubleshooting, diagnose, debug and repair of printers.
Troubleshooting, diagnose, debug and repair of laptops and desktops
Experience working in fast paced and highly profound work area.
Isolation and fixing of problems in malfunctioning software and equipment.
Performed troubleshooting during Disaster Recovery Exercise (TREX)
Experience with troubleshooting Windows XP and Windows 7 desktops and laptops.
Experience with troubleshooting Cisco IP Phone Support.
Experience with troubleshooting OSX/Apple laptops.
Experience with troubleshooting Android and Apple smart phones.

Computer/Refresh Technician

Confidential

Responsibilities:

Complete assigned tickets in AR (Activity Report) in a timely fashion.
Set up new hardware at client’s working area.
Install, repair, maintain, and upgrade desktop and notebook computers.
Install needed business software on laptops and desktop computers.
Provide 48 hour support to client’s after installation of desktop and laptops.
Responsible for scheduling dates to complete computer data migrations.
Ghost Disk data on laptops and desktops as policy before equipment was to be extracted from working site.
Gained access to secure locations such as cash vaults in certain locations.