Help Desk Resume Profile

SUMMARY OF QUALIFICATIONS: Motivated, industrious, and highly resourceful professional with 10 years of progressive responsibility in positions of increasing complexity and significance. Having the most recent working knowledge of the product life cycle phases, requirements, specifications, software design, development, testing and maintenance. The right mix of functional and technical knowledge, and the profound ability to analyze and formulate results. Highly detail oriented, consistently exceeding established goals and performance expectations able to work independently or as part of a team with the ability to motivate teams into cohesive units with focused goals. Demonstrated intellectual capacity, very encouraged to learn and use new technologies and languages, with the skill of effective research. Mature, adaptive, and decisive leader with excellent written and verbal communication skills . Unwavering commitment to quality results .

PROFESSIONAL EXPERIENCE: CONFIDENTAIL Sr. System Architect Primary responsibilities: Performs feasibility and cost/benefit analysis for proposed projects. Gathers user, business, and technical requirements for application design and changes. Creates functional specifications, detailed design documents, and programming specifications. Plans and organizes tasks, reports on project progress, coordinates with additional development teams. Codes application program changes to specifications. Creates test plans, test cases, and tests scripts. Conducts quality control tests to ensure the integrity, validity, and reliability of the developed applications. Prepares field pilot of application changes. Monitors pilot results. Assists support personnel with end - user problem resolution Skills Utilized: COBOLII, CICS, JCL, DB2, PL/1, ASSEMBLER, MVS,CHANGEMAN, MICROSOFTSUITE, MICROSOFT PROJECT, FILEAID, ABENDAID CONFIDENTAIL Primary responsibilities: Coded application program changes to specifications. Created test plans, test cases, and tests scripts. Conducted quality control tests to ensure the integrity, validity, and reliability of the developed applications. All development performed on IBM mainframe, analyzed and created all related documentation for the expansion of existing COBOL,ASSEMBLER,and PL/1 code, coordinated database changes with DB2 team Modified over eight hundred programs and developed new code throughout.

PROFESSIONAL EXPERIENCE CNT: CONFIDENTAIL Help Desk/Security Analyst Primary responsibilities: Established and Maintained the Securities for a variety of systems, produced and modified JCL, Lead Help Desk Maintained and collaborated on all new security changes. Skills Utilized: IBM Mainframe, AS400, UNIX, JCL, VSE, ISPF, AIX, VSAM, ENDEAVOR, PL/SQL CONFIDENTAIL IT Consultant Primary responsibilities: Maintained and created programs in Excel in a PC environment Designed forms for A/P, A/R and G/L. Skills Utilized: EXCEL, WORD MICROSOFT PROJECT, ACCOUNTING PRO, OTHER SHELF APPLICATIONS CONFIDENTAIL Sr. Programmer/Analyst Primary responsibilities: Maintained and developed programs in Pick Basic within IBM, VAX, and UNIX environments. Developed New Mainframe applications and maintained existent mainframe code Supervised, maintained security, and developed new systems for three Midwest locations. Skills Utilized: COBOLI, CICS, PL/1, ASSEMBLER, JCL, VSE, ISPF, VSAM, AIX, SCO, SUN, UNIX, PICK BASIC, UNI-DATA, DCL, TCL, EXPEDITER, ENDEAVOR, FILEAID, ABENDAID,VISIO, DB2, AIX, SCO and SUN, AS400, CL, RS6000, COBOLII, FTP, MS PROJECT, MS OFFICE

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