Help Desk Technician Resume Profile ,MA - Hire IT People

OBJECTIVE:

Seeking the Systems/Network Engineer position with a focus for the Cisco and Microsoft product line.

TECHNICAL SKILLS:

Windows XP, Vista, 7, 8 Windows Server 2003/2008/2012 MS Office Suite 2003 - 2010 Microsoft Exchange 2010 Microsoft SCCM 2012 Microsoft Endpoint Protection Microsoft Lync 2010
Cisco Call Manager Cisco Unity Cisco IP Communicator Cisco Agent Desktop
VMware:ESXI 5.1 Workstation / Fusion
NetSuite Lansweeper Kantech Security System

WORK EXPERIENCE:

CONFIDENTAIL

Help Desk Technician

Project lead for SCCM 2012 and Endpoint Protection implementation
Windows 7 desktop roll out/upgrade including departmental Windows 7 training
In house PKI for SCCM using Microsoft Certificate Authority
Windows Server administration: Active Directory, Group Policy, DNS, DHCP, Exchange, Lync, SCCM, Endpoint protection
Helpdesk tickets/phone queue Virus removal Basic LAN troubleshooting Process PO's/Maintain Inventory Mobile phone assistance

CONFIDENTAIL

Help Desk/Field Technician

Desktop Support for client's via Remote Desktop/Onsite assistance Connectivity, E-mail, proprietary software, cell phones, printers,iPad
Support Client Servers Backup Exec., Microsoft Exchange, Active Directory, Application Deployment, Virtual Machines, Roaming Profiles
Break/Fix Hardware HP laptop, desktop, server, switch, tape library Cisco ASA, router, switch APC Smart UPS Smart Board's
Microsoft CRM Time Ticket Management

CONFIDENTAIL

Network Administration

Network Troubleshooting printers/fax, phone system, workstations, network connectivity
Windows 2003 Server Standard R2 Experience
OS/Hardware installation/testing laptop and desktop
On site, phone, and remote end user desktop support
Virus/Trojan removal