Summary

Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. 2. Quickly learn and master new technology equally successful in both team and self-directed settings and proficient in a range of computer systems,VOIP,Networking tools and testing methodologies.

CONFIDENTAIL Concurrent Employment 1. Network/VOIP Engineer Preferred Technology Solutions 3/2012-5/2014 2. Owner/Senior Technician Affordable PC Guys 2006 to 2009 3. PC Support Technician, Intuit Plano, TX Desktop/Mac Support 2/2011-5/2011 Technology

Summary CONFIDENTAIL Systems: Windows 9X/NT/2000/XP/2K3/Vista/7/8, Mac OS X Networking: Sonicwall, Cisco, Netgear, Cabling 568 a , b , Routers, Switches,Wireless Voip Solutions: Shoretel, Mitel, Samsung SCM Express, Avaya, 3Com NBX, HP VCX Software: MS Office XP-2013, Lotus Notes, Symantec Endpoint, Mcafee Antivirus, VM Ware Fusion, Apple Pages, Numbers, and Iphoto, Imovie Various other pc and mac apps. SmartPhone Platforms: Apple IOS, Google Android, Blackberry, Windows Phone IT Experience

CONFIDENTAIL Network/VOIP Engineer 1. Work With Inhouse, Regular Clients, telecom and Managed Services Departments 2. Install, configure and Maintain Phone Systems both internally and externally for clients. Shoretel, Samsung SCM, Mitel, Freedom Voice and others 3. Provide remote, phone and in person support for clients with windows, Mac OS, as well as android and IOS tablets and phones. 4. Network support, implementation and administration 5. Vmware HyperV Support and Installation

CONFIDENTAIL Desktop/Mac Support CONFIDENTAIL Provide deskside support for internal Intuit employees and vendor staff of 500 . 1. Image and Configure new and break fix desktops and laptops using Landesk or Ghost 2. Resolve or warranty return hardware failures on Lenovo or Apple products 3. Provide hands on training and configuration of Apple Ipads, Iphones and Android devices. 4. Assist in Add/Moves/ Changes of employees and their equipment. 5. Track, work and close tickets via BMC Remedy Ticket Tracking System. 6. Install and Configure Avaya ip based phones for users and agents. 7. Provide RDP support for remote employees via Goto Assist and internal users via Landesk and Dameware. 8. Configure Cisco VPN Clients for all laptop and remote agent desktop machines.

CONFIDENTAIL Desktop Support Technician Providing desktop,network and CONFIDENTAIL support to 45 individuals on a 20hr week part time basis. 1. Performed system maintenance and virus removal. 2. Installed, configured and ghost new workstations. 3. Break fix solutions for laptops,desktops, blackberrys and ipads. 4. Install, and resolve issues with various investment/trading software. Reuters, Bloomberg, Intrinsic Research. 5. Memory, hard drive and OS software upgrades.

CONFIDENTAIL Owner / Network Engineer Provided residential and small business network and pc support. Managed several other technicians on a contracted basis. Provided around the clock onsite and remote support for contracted clients. 1. Performed system maintenance and virus removal. 2. Installed, configured and managed servers and workstations. 3. Break fix solutions for laptops and desktops. 4. Memory, hard drive and OS software upgrades. 5. Office Layout and Setup, New Equipment Procurement.

CONFIDENTAIL Field Network Engineer, 1. Provided all facets of pc/server/networking support for multiple clients ranging from law offices to financial capital companies. 1. Technologies Used 2. Windows 2000/2003 Server Administration active directory, dns,dhcp, 3. Blackberry Enterprise Server 3.6-4.0 fresh installs, upgrades, user management 4. Windows 2000/XP Desktop Support 5. HP,CPQ DELL Server builds 6. Exchange Server 2000-2003 7. Hp jet direct administration 8. Basically did everything short of router configurations, UNIX admin and programming.

CONFIDENTAIL System Engineer/Installer, 1. Installed, Maintained and configured proprietary IVR Banking Solution. 2. Voice Access is a telephone banking solution for community sized banks, it runs on Windows 2000,XP and Server 2003. 3. My job was to prepare the machines prior to installation, ship then install when I arrive onsite. 4. Also supported via telephone each of the 25 Banks I installed for a minimum of two weeks. 5. Configuration Of Speech works Speech Engine 6. Configuration/Troubleshooting of Intel Dialogic Speech Boards 7. Configuration/ Troubleshooting Analog and Digital t1 Telecom Solutions 8. Configuration/Troubleshooting of IVR OS Ie, OS/2, Windows 2000, XP, Server 2003 In addition to installing the IVR's I was also responsible for installing a 3com NBX Voice over IP solution in the home office for some 15 users.

CONFIDENTAIL Wireless/Structured Network Technician, Wal-Mart Project 1. Surveyed 17 Wal-Mart Distribution centers for 2. Wi-Fi 802.11b 3. Installed and Configured Cisco Aeronet Access Points. 4. Pulled, installed, terminated and tested cat5e, cat6 and fiber.. 5. Tested overall coverage after install and certified site as complete. LOWES PROJECT 1. Pulled, installed, terminated and tested cat5e, cat6 and fiber.. 2. Installed and configured switches, routers and wireless access points. 3. Used multiple testing hardware such as Fluke DSP, Owl Fiber Analyzer and toner/probe. 4. Strong familiarity of all types of networking topologies and methodologies. 5. Strong knowledge of all wireless standards and hardware 802.11a,b,g Team Lead for Lowes Combo project

CONFIDENTAIL PC/LAN TECH 2. Canon USA Irving, TX 3. Consumer Packaged Goods Manufacturing 4. Responsible for hardware, software and network connectivity for all internal users. 5. Coordination with LAN Admin on any and all Telco and LAN issues. 6. Planned and coordinated a migration from Win 98 to Win Xp for some 200 users. 7. Inventoried leased and purchased machines prior to migration. 8. Assisted in the restructuring of the company's network.

CONFIDENTAIL NASC Helpdesk Technician 1. Providing executive level support for internal employees and contractors at various locations all over North America. 2. Documented all problems and requests through Remedy PTMS 3. Walked user's through the installation and configuration of the following programs Notes 5.0, SAP Gui 4.6d, Attachmate Extra 6.5, Rumba, Office 97, Citrix Ica Client, RSA Secure Id Hardware/Software. 4. Assist user's with installing/connecting to network or local printers As well as network drives 5. Averaged 30-45 Calls per day with a 92 completion rate. CONFIDENTAIL Project Coordinator 1. Installed broadband internet solutions for a major hotel chain. 2. Performed cost benefit analyses in order to hire contractor resources generated daily reports. 3. Managed 3 to 15 people during each hotel install 4. Provided training and monitored work ethics and quality assurance. 5. Point of contact for all install issues.

CONFIDENTAIL NT Migration Technician 1. Through Lincoln Technical , For Burlington Northern / Santa Fe Railroad 2. NT Migration Technician Through Lincoln Technical, For Burlington 3. Northern/Santa Fe Railroad 6/99 To 8/99 4. Verified users moved existing data to server and assisted them with doing so if necessary. 5. Replaced old machines OS/2 and replaced them with either a brand new Dell 6. Laptop or Desktop. 7. Added new machines to domain and configured tn3270 emulator to work with their mainframe apps. Installed/connected printers and any other peripherals the user may have had. 8. Solved any problems that arose during the installation and up to three days after.

CONFIDENTAIL Field Deployment Engineer 1. Assisted in a national deployment of Windows 95, MS Office 97, Norton 2. Anti-virus and Netscape Communicator to an estimated 2500 users, in 14 states. 3. Surveyed over 40 of total machines for both hardware and software compatibility as well as Y2K compliance. 4. Assisted with the travel plans and scheduling along with the team lead to ensure a timely arrival, low transportation and lodging cost. 5. Assisted in the shipping and tracking of all hardware i.e., Servers, Back 6. Pack Drives, Hubs, Cables.ECT 7. Helped configure and maintain a HP LH Pro Netserver, to be used as a test bed for a future rollout of MS Exchange. 8. Verified all configurations for internet/intranet access including Client network configuration on either a Banyan or Novell network.

CONFIDENTAIL Senior Helpdesk Analyst 1. Provided corporate level hardware and software support for Brinks Information 2. Services. 3. Analyzed problems ranging from Excel Macro Viruses to proprietary software used for counting, shipping or handling of Cash, Precious Metals, and high risk 4. Property. 5. Participated in the debugging of the Brinks ATM Balancing Software code-named BABS. CONFIDENTAIL Field Technician 1. Field Technician Allstar Systems From 4/97 To 9/97 2. Provided quick response field hardware and software support to a multitude of clients, including Blockbuster Entertainment, Viacom, Neiman Marcus and 3. Primeco. 4. Setup, configured and quality checked, large orders or hardware going out to major clients on a daily basis. 5. Desktop Support Through TAD Resources for Allied Signal 8/96 To 3/97 6. Provided desk side support for up to 75 users. 7. Performed break/fix work on Compaq Deskpro workstations 8. Assisted in the daily maintenance of their NT Server, which included verifying backups and setting up new users.