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Field Systems Support Specialist Resume Profile

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Hauppauge, NY

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Profile: Recognized as customer oriented, self-motivated, ambitious team player that can adaptively function productively in both large and small-scale IT Department.

PROFESSIONAL EXPERIENCE

Confidential

Field Systems Support Specialist

Physical Maintenance and repair- Branch Cabinet consist of Dell Servers / Cisco switches routers, UPS, NAS, KVM . On Platform consist of Dell Desktop/Laptops, VoIP Support, Lexmark Printers, Teller devices, Network Cabling, ATM install / repair. 2hr SLA w/ Remedy, Communicate with Branch Mgrs and end-users pertaining to site equipment. Performed as Lead on Project Refresh and onsite training for employees.

Confidential

Desktop / Network Support Specialist

Daily Support for Office / Network Equipment. CA- DSM Product Support,

Install and Assist on Network Projects VoIP, Desktop / Printer Refresh . Helpdesk ticket request, Ghost, Printer / Fax LAN Support, Active Directory User Accounts maintenance, Build Server to company specification, Inventory Control. Wireless and VPN Setup and Support on Laptops, and troubleshoot and maintain PBX Phone issues.

Confidential

Field System Support Specialist

Software / Hardware Break-Fix and Training support

Daily support proprietary software, HP/Compaq/Dell Desktops and Printers, Symbol and Pitney Bowes Technical Training, Establishing Customer Relation, Tickets closed on Very Satisfied Basis, Network and Local User Troubleshooting with Operating System and Printing, Backups, Virus Detect Removal, Customize software Apps per client.

Confidential

PC and MAC Field Support Technician Break-Fix Support as Road Warrior LI/ 5 Boros

Service provider Dell, Mac, and Lexmark primarily for NYS Board of Education

Mid to Large PC/MAC Environments support on desktop hardware and software issues. Install Cisco Wi-Fi, Laptop-Printer mobile kart WEP, SSID , Access point / Cisco Router / Orinoco/ Cat5 and Ghost Imaging. Protocols Tcp/IP and AppleTalk .

Confidential

Field Technical Support and Helpdesk

Server and Workstation Installation, upgrade, troubleshoot for Mid-Size Network.

2000 Server/ Pro/ XP Setup with Active Directory Domain Access. Ethernet Cabling for typical 50-100 users, Basic field hardware repairs consisting of internal pc components networked devices.

Technical Environment Experience

Microsoft 7 - XP Professional / Server, Mac OS X-9, VLAN, Tcp/IP, DHCP, DNS, Active Directory, Cisco Routers / Switches, NAS, WLAN, VPN, VoIP, Cabling and Terminating to Krone Patch Panels to Cabinet Installs, CCTV- DVR, Lexmark / HP Printers Service Install, Laptop internal repair and configure, Company Peripherals service, Desktop / Laptop Support

Technical Day to Day Skill Set

  • Experienced in Field Service Support / Desktop and HelpDesk Environment
  • Physical network support drops, switch ports, power cycling, LAN Tester, crimping cables, Block punch down, Phone Butt Set, Hand tools from screw-driver to Hammer drill, On-call support, Over-Time, Weekend shift. Ability to lift 50lbs and above.
  • Troubleshoot and search out repair. Always eager to improve skills w/ Technical Team.
  • Reference upon Request

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