Help Desk Technician Resume Profile Cary, NC - Hire IT People

Technical Skills
Windows NT4.0/2000/XP/7 Microsoft Office Suite Hardware/Software Installation Network Protocols and Standards Microsoft Networking Desktop Systems Set-up Users and Policies Active Directory VPN Network Implementation Install, Configure, Upgrade and Troubleshoot Component Repair OS Fundamentals Perform Post Installation Configuration SQL/Scripting/Reporting Engines/Analytics Remote Virtual Machine Installs	Troubleshooting Preventative System Maintenance and Support Install and Configure Client and Server OS Development, Networking, Security Concepts Diagnosing Software and Hardware Problems Install and Configure Window Server 2003/2008 Data Storage Exchange Server Disaster Recovery VMware Hyper V Virtual PC Networking TCP/IP, Routing and Switching, Subnets Enterprise Level Hardware Server/Client OS, SANS Telephony PBX/VOIP
Professional Experience

Confidential

Help Desk Technician

Primary roll consists of the support of multiple technologies, client specific applications, Windows servers, networking, and some SQL reporting functions.
Maintaining outstanding customer service skills
Deliver precise troubleshooting skills in a demanding, high-volume support environment
SQL/Scripting/Reporting Engines/Analytics
Wireless - Enterprise level/managed networks
RF Principles
Networking TCP/IP, Routing and Switching, Subnets, Security
Enterprise level hardware Server/Client OS, SANS, RAID
Telephony PBX/VOIP
Middleware Rhapsody, etc.
Knowledge of Heath Level Seven HL7 communication standards established between medical applications
Supporting Windows Servers
Remote Virtual Machine Installs
Managing Microsoft Dynamics/CRM ticketing system

Confidential

PC Technician

Confidential

Technical Support Specialist

Provided technical support for end users on pharmacy automation
Maintained documentation and service reports via electronic reporting
Maintained a knowledge base of products, prices, and services available to customers
Applied technical knowledge and resources to diagnose problems and ensure resolution and customer satisfaction

Confidential

LAN Manager

Designed, implemented, and managed Active Directory forest and servers
Coordinated issue and maintenance of all computer systems
Trained coworkers on network administration and monitoring of network and server environments
Supervised a 5-man communications helpdesk responsible for troubleshooting and repairing systems for a network consisting of 100 users

Confidential

Network Administrator

Responsible for installation and maintenance of all communications equipment valued at 100k plus
Designed system images, installation procedures, and user configuration for the network
Implemented security policies to strengthen overall network
Surveyed and created a cabling layout plan to setup a LAN in 12 buildings
Managed, configured and maintained all workstations and printers

Confidential

Help Desk Technician

Ensured all systems within the company were current with the latest software and anti-virus definitions creating a more secure network
Maintained a file sever on a company web-based portal preventing the loss of vital documents