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Desktop Support Specialist Resume Profile

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NJ

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A Resourceful, quick learner with excellent problem-solving skills and a proven ability to prioritize multiple requests for services and resources.

SUMMARY OF QUALIFICATIONS

  • Extensive working knowledge of Windows Server NT/2000/2003 hardware and software
  • installations maintenance Windows data migration, new server builds, and
  • deployment. Expert knowledge of Desktop Windows O/S including performance tuning,
  • security, desktop support including hardware and software applications, command line
  • scripting and various remote control tools and desktop utilities.

COMPUTER SKILLS

  • Hardware: Dell Server Hardware DLT / DLT1/LTO2 Backup tape drives, miscellaneous
  • PC hardware, Laptops/Notebooks.
  • Operating Systems: Windows Server NT/2000/2003, Microsoft Vista RC , Windows NT
  • Workstation, Windows 2000 Professional, Windows XP, Windows 9x, DOS
  • and OS/2.
  • Software: Microsoft Office Suite 2000/2003, Windows NTBackup, Symantec Antivirus,
  • Microsoft SUS/WSUS , Microsoft Resource Kits NT/2000/2003/XP.

PROFESSIONAL EXPERIENCE

Confidential

As a self employed technician, I address the most common issues impacting computer performance by:

  • Recommending backup solutions
  • Download install Windows updates
  • Install new software or hardware
  • Suggesting low-cost ways to upgrade disk storage and memory.
  • Identifying security vulnerabilities such as outdated virus definitions, the absence of firewall software, and lack of e-mail filters etc.
  • Set up user accounts, access controls, passwords
  • Uninstall unwanted programs
  • Optimize settings clean-up system for peak performance
  • Cleaning out system clutter and eliminating unnecessary files..
  • Organizing files on hard drives by defragmenting files.

Confidential

Network Administrator / Desktop Support Specialist

  • Primary responsibility is for a timely response to individual users who are experiencing IT problems including the investigation and resolution of hardware, software, networking or communication problems and issues.
  • Installed, upgraded and maintained the facility's server, server peripherals, server applications and operating systems including Windows NT Server, Windows 2000 Server and Windows 2003.
  • Responsible for routine server maintenance, monitoring, anti-virus, backups, perform restore requests, and correct restart backup failures.
  • Managed, operated and supported Local Area Network operations, including Active Directory, Group Policy, DNS, WINS and DHCP.
  • Install, upgrade, and configure network printing, user's network accounts, directory structures, security rights and files services.
  • Implemented and managed patching solutions SUS and WSUS for Servers and Desktops on-site and at three other facilities.
  • Developed scripts BATCH to automate schedule support processes software distribution Windows backups saving the district 15,000 without having to by expensive backup software Windows services backups and routine server maintenance.
  • Provided desktop support for laptops, desktops, printers and peripherals on Windows NT, Windows 2000 and Windows XP platforms including profile management.
  • Installed, upgraded and maintained the facility's desktop application software utilizing packaging applications and command line scripting.
  • Created software images for desktops and laptop computers and deployed using Symantec Ghost.

Confidential

Network/Hardware Technician

  • Provided first line systems support for voice and data communication to all VNA of Delaware Valley's locations, assuring that system down time is minimized.
  • Monitored telecommunications software Meridian Voice Mail Nortel PBX Telephone systems conducted T1 and ISDN line checks tested CSU/DSU switches and monitored power surges.
  • Coordinated all PC and hardware installations with Facilities Management.
  • Rotated tapes assured network, WAN and RS-6000 backups were completed successfully.
  • Installed and maintained all file server applications adding new users as required.
  • Assured system data security. Assisted in coordinating and scheduling user applications training.
  • Provided user Help Desk support - trouble-shot PC and phone system problems performed diagnostics and made repairs.
  • Contacted maintenance contract vendors for repairs.

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