Help Desk Analyst Resume Profile ,IL - Hire IT People

SUMMARY

20 year I/T veteran with expertise in Global Team Management, Project Management, Microsoft Windows 2000/2003/2008 Server Active Directory , VMWare, IIS, Web Security, Verisign MPKI SSL administration, Intranet and Extranet design and configuration and IBM xSeries and IBM BladeCenter hardware. Core Competencies Global Team Management Cross-Functional Project Leadership Customer and Account Management Strong Troubleshooting Skills Excellent Written Communication Coaching and Mentoring Solution Engineering Windows Server and Active Directory Management VMWare technologies Project Management SAN Storage ITIL ISO20000 Processes Security Management

Professional Experience

Confidential Wintel Team Manager Moved through the organization from Help Desk Analyst to Wintel Engineer, Team Lead, Operations Project Manager and now Wintel Team Manager. Consistently noted for my customer focus and satisfaction, team leadership and communication skills. LEADERSHIP I manage and coach a global group of Windows Server/VMWare Engineers in Oak Brook, IL, Kansas City, India, Malaysia and Mexico. This team engineers and supports Windows server and VMWare solutions for McDonald's, Hallmark, Havi GS and Havi HO. Currently managing projects for both McDonald's and Hallmark to significantly expand their VMWare footprint to reach a target of 75 server virtualization. Implementing a VMWare View Virtual Desktop infrastructure for McDonald's. Managed the end-to-end transition of new client Havi HO. Under my direction, we transitioned Wintel, Network, Desktop, Messaging and Help Desk for this new client within very ambitious timelines with minimal disruption to the end users. Lead a team of engineers that has delivered over 300 Wintel servers to a more robust VMWare platform. This infrastructure not only allows quick-deployment of new server images, but has provided both ACS and the customer substantial savings in annual hardware costs. Delivered a 30-office server migration in less-than 3 months coordinating the efforts of 8 engineers from multiple platforms. This project was delivered several weeks early and under budget. Lead a group of engineers that migrated the entire 100-server McDonald's Canada environment from Toronto to Eagan, MN, and another 150 Wintel servers migration from our Oak Brook data center to the ACS Eagan facility

TECHNICAL SKILLS Engineered and delivered the first blade server architecture for McDonald's and Havi substantially reducing data center space and power requirement. Designed McDonald's secure Extranet IIS environment. Subject Matter Expert for VMWare, Windows Server, IIS, Windows security, password management, and SSL security. As a support analyst, I achieved a 94 closed-first call rating and a 100 customer satisfaction rating. Timothy J. Fitzpatrick Other I/S experience Confidential IT Support During my 8 years with Kane County, I served six years as PC/Network support and PC repair for the Data Processing department, a year as AS/400 and Network Administrator for the Finance Department and a year as AS/400 Manager and PC Support for the Kane County Sheriff's Office. These positions not only required extensive knowledge of virtually every support aspect of the PC environment but also incorporated a strong role in the implementation of networking, mainframe, System 36 and AS/400 equipment. Certifications and Training VMWare Attended 3-day VMWorld Conference in Confidential. ACS 5-Star Certification Completed ACS-created 5-Star Management Certification, May, 2006. As part of a pilot, I was the first non-sales or upper-management staff to be offered the opportunity to seek this certification. VMWare Completed VMWare ESX Server Certification class December, 2005 ITIL Foundations October, 2005. SMS 2.0 Administration I-Net - March, 2004. Windows 2003 Server - Microsoft instructor-led Upgrading from Windows 2000 Server to Windows 2003 Server ASP Programming - 2004 MSCE - July, 2000. A Certification - March, 1999.

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Help Desk Analyst Resume Profile

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