Helpdesk Support Resume Profile New Haven - Hire IT People

SUMMARY OF QUALIFICATIONS

Over 10 years of experience in the IT field both by phone and/or hands on troubleshooting and resolving software and hardware issues.

WORK EXPERIENCE

Confidential

Helpdesk Support

Duties include but are not limited to:

PC troubleshooting and repair, system upgrades, deployment and re imaging laptop/desktops.
Analyze and correct network connection issues with printers and workstations.
Creating services tickets, documenting all instances and resolution or escalations processes at the same time providing excellent customer service in professional environment.
Reimaging OS installing all required software and deploying lifetime replacement PCs and laptops.
Assisting and training clients with installing and using business applications on smartphones and tablets.

Confidential

IT Consultant

Duties include but are not limited to:

PC troubleshooting and repair, system upgrades, deployment and re imaging laptop/desktops.
Analyze and correct network connection issues with printers and workstations.
Creating services tickets, documenting all instances and resolution or escalations processes at the same time providing excellent customer service in professional environment.
Reimaging OS installing all required software and deploying lifetime replacement PCs and laptops.
Assisting and training clients with installing and using business applications on smartphones and tablets.

Confidential

Helpdesk Phone Support

Provided support for Win XP, 7 desktop and Thin-net clients using Citrix VDI and SSO.
Troubleshooting issues with printers, MS Office 2003/07 Applications and Windows AD password resets and lockouts.
Utilized LANDesk Remote support to assist with trouble shooting and training.
Documenting all call resolutions and escalations using Remedy tracking system.

IT Tech Contractor/ Helpdesk Phone Support

Provided support for Win XP, 7 desktop and Thin-net clients using Citrix VDI and SSO.
Troubleshooting issues with printers, MS Office 2003/07 Applications and Windows AD password resets and lockouts.
Utilized LANDesk Remote support to assist with trouble shooting and training.
Documenting all call resolutions and escalations using Remedy tracking system.

Confidential

IT Tech Contractor /Self Employed

Confidential

Confidential

Confidential

Field Service Technician

Installation, Maintaining and Repairing Pitney Bowes and Multi-Vendor Office Equipment for different corporations under PB Service contracts Agreements .
Installation and training of diverse office and mailing software.
Responsible for ordering and installing parts and software for all equipment under Pitney Bowes service contracts.

Product Support Engineer