Technical Support Specialist Resume Profile Windsor, CT - Hire IT People

Profile

Ability to direct complex projects from concept to fully operational status
Eight years experience in software and hardware base solutions
Goal-oriented, trust-worthy individual with strong leadership capabilities
Organized, highly motivated, and detail-directed problem solver
Proven ability to work in unison with staff and team environment

Technical Skills

Software: MS Office, Win XP/Vista/7/8, Server 2008/2012, Active Directory, Ghost, NEC IPK II,

Zeacom, EchoContact, Avaya Soft phone, Remedy, HP Service Manager, Citrix, RDP Diagnostics,

VMware/VDI solutions, SCCM

Hardware: PCs, Servers-Dell/HP/Sun/NEC, Load Balancing-F5, NAS, VPN, Switches/Routers-

Dell/Cisco/HP, CSU, VOIP-Cisco/Echopass /Avaya /NEC , IQeye, Juniper

Technical: Electrical Theory, Safety, National Electric Code, Electrical Wiring, Lighting, Conduit Bending, Motor and Advanced Controls, HVAC Controls, Alarm Technology, Fire Access, CCTV, Load Calculations, Branch Circuits

Employment

Technical Support Specialist

Confidential

Primary point of contact for national and international techs, delivering a high degree of customer service, technical expertise, and response timeliness
Resolving a wide range of incidents regarding hardware and software technical support for work group and productions machines in various network environments and operating systems
Providing full range of maintenance and repairs via phone support including technical diagnostics, break/fix, installation, removal and customer call assistance.

Windows 7 Migration Technician

Confidential

Provide technical assistance in the migration of test and production hardware/software environments from Windows XP to Windows 7 platform.
Resolving a wide range of incidents regarding enterprise infrastructure, applications, as well as request for new services and customer how to's
Providing complex support for routine and escalated issues, while maintaining ownership of tickets to ensure problem resolution.
Successful development and implementation of new technology and processes

Technology Help Desk Specialist

Confidential

Primary point of contact supporting all divisions globally, delivering a high degree of customer service, technical expertise, and response timeliness
Resolving a wide range of incidents regarding enterprise infrastructure, applications, as well as request for new services and customer how to's
Providing complex support for routine and escalated issues, while maintaining ownership of tickets to ensure problem resolution.
Successful development and implementation of new technology and processes

Confidential

Technology Technician

Supporting the technology infrastructure of seven schools within the district
Utilizing ticketing system to log and complete incident and request
Setup, repair, and maintain end user computer hardware, software, and peripherals.
Assist staff and students with their use of technology

Help Desk Specialist

Confidential

First point of contact supporting all customers, delivering a high degree of customer service, technical expertise, and response timeliness
Resolving a wide range of incidents regarding enterprise infrastructure, applications, as well as request for new services and customer how to's
Providing complex support for routine and escalated issues, while maintaining ownership of tickets to ensure problem resolution.
Successful development and implementation of new technology and processes

Lead IT Help Desk Technician

Confidential

Ensuring accurate and timely work stoppage support for employees and customers via phone, remote, and hands on interactions with users
Resolving everyday service requests relating to PCs, servers, networks switches/routers, software, hardware, printers, communications, and how to documentation
Responsible for testing, product support, monitoring business critical systems, and providing outage reports with clear root cause and fix
Utilizing ticketing system to log, escalate, and complete request
Supporting network security including firewall and active directory assigning/enforcing security policies for all users and computers
Supporting the capacity, bandwidth, or CPU limitations across servers in multiple data centers
Successful development and implementation of new technology and processes

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Technical Support Specialist Resume Profile

Windsor, CT

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