Helpdesk Support Contract Resume Profile Catonsville, MD - Hire IT People

Summary of Experience

Information Technology Specialist

Innovative and results-driven Information Technology Support Specialist offering 15 years' achievement in diverse industries. Leverage strong analytical, collaborative and decisive leadership skills to resolve all hardware, software and networking issues in a timely manner. World-class individual able to translate complex technical concepts into actionable strategy. Possess stellar communication and customer service skills.

Qualification Highlights

Lead a team with handling over 40 computer migrations a night.
Served as the primary lead at a remote site for pilot migrations.
Promoted from Technician to Team Lead within two weeks of starting with the project.

Experience

Confidential

Helpdesk Support Contract

Troubleshoot and diagnose hardware and network issues for company employees.
Assist users with issues and instruction following migration from Windows XP work environment to a Windows 7 work environment.

Confidential

Team Lead Contract

Responsible for managing team through migration of desktop and laptop systems from Windows XP to Windows 7 Enterprise environments.
Demonstrated ability to handle extreme pressure which lead to a quick promotion to Team Lead.

Confidential

Computer Technician

Troubleshoot, repair and Maintain computer systems for students, faculty and staff throughout the campus.
Assist in the migration of users from Novell systems to Microsoft based network.

Confidential

Helpdesk Support Technician

Provide technical assistance and support to Medstar Health at Franklin Square Hospital in support of new software pushed out to client users.

Confidential

Geek Squad Consultant

Provide technical support for computers regarding their electronic devices including personal computers and tablets.

Confidential

Helpdesk Support Technician

Provide technical assistance and support to Aegon, a multinational life insurance, pensions and asset management company.
Troubleshoot and assist in the rollout of new web-based application and associated local software.

Confidential

System Administrator

Set up, configur, and support both internal and external networks.
Install, configur, operate, and maintain system hardware and software and related infrastructure, including applications, security and network configurations.
Assist project teams in determining needs, procuring resources defining benefits, and developing and executing technical strategy.
Identify, isolate and resolve all performance-related issues and provided technical support and guidance to end-users. Worked closely with and reported directly to the Site Lead.
Served as Lead Tech on cross-functional team that built and maintained new workstation for U.S. Customs and Border Protection, an agency of the Department of Homeland Security DHS .

Confidential

Helpdesk Support Technician

Transferred to Lockheed from Blackstone, a subcontractor on large DHS project, upon receiving Top Secret/SCI security clearance.
Provided technical support and documented, monitored, and resolved all related issues.
Reorganized DHS bench work place and storage facility to improve efficiency of response performed imaging of workstations to prepare them for deployment.
Responded to 30 trouble tickets technical issues requiring on-site attention per month. Consolidated and delivered technician reports to supervisor for review.

Skills

Experienced with administrative tasks and duties utilizing Microsoft Office Suite software to improve efficiency and production

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Helpdesk Support Contract Resume Profile

Catonsville, MD

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