Help Desktop Support Technician Resume Profile

EXPERIENCE:

Confidential

Help Desktop Support Technician

Maintained hardware inventory including toner and computers/printers
Responsible for supporting Faculty, Staff and Students in a Windows 7/ Mac OS environment
Fully in charge of ticketing database and making sure all tickets get addressed/resolved in a timely manner
Responsible for new PC imaging and deployments as well as registering personal devices in Bradford
Helped administer Active Directory accounts and privileges

Confidential

Computer Hardware/Software selection for multiple businesses
Maintenance for those systems including software updates and virus protection/removal
Set up Cat5 and wireless networks
Hardware repair for Laptops, Desktops, Printers, Smartphones and Tablets

Desktop Support Specialist

Responsible for supporting 950 users at two buildings and 18 branches
Resolved software and hardware issues in a Windows 2000/Windows XP environment
Administered Active Directory accounts and privileges
Managed Microsoft Exchange email accounts
Administered Cisco VPN software accounts
Managed junior members of Help Desk Support team
Help Desk Software Support, Programmer/Analys
Responsible for supporting Pontis Software Bridge Management Software and managing the Pontis Support Center
Worked extensively with Oracle and Sybase databases running SQL queries, managing
databases and programming/documenting code
Ran SQL queries against databases connected to Crystal Reports and Sybase Software
Assisted in developing and testing new software product Pontis 4.0
Built and posted new alpha and beta versions of software on the FTP site and distributed for testing and evaluation
Comp TIA Training Program 2012, Quinsigamond Community College