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Desk Side Support Specialist Resume

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Philadelphia, PA

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SUMMARY:

  • Desktop administrator with expertise troubleshooting experiences in distributed multi - tiers platform in various environments.
  • I have 15+ years of demonstrated success in Software administration and data communications. Technically advanced with information technology
  • Authorized to work in the US for any employer

TECHNICAL SKILLS:

Technology and Tools: Microsoft Office Suite, Remedy, Service Now, Active Tools, Directory, SMS, Lotus Notes, McAfee / Norton Virus Protection, Checkpoint Firewall, Blackberry, Remote Access support, Safe Tech Client, Neoteris, Citrix,Ghost imaging, SCCM, Adobe-Standard & Pro, Data Castle, WebEx, Nukona, Single sign- on

Hardware: HP, Dell, Lexmark, Ricoh, Cisco, Apple

Network: TCP/IP, VPN, SRA

Platforms: Windows XP, Windows 7

WORK EXPERIENCE:

Confidential - Philadelphia, PA

Desk side Support Specialist

Responsibilities:

  • Work with customers via helpdesk, telephone and remote support tools.
  • Diagnose technical issues related to PC operating systems, applications, network, servers, and peripherals
  • Perform resolution and tracking of incidents with network, servers, PC operating systems.
  • Set up user s account in WebEx & Cisco Jabber.
  • Provide desktop support for Jazz Pharmaceuticals employees & Contractors.
  • Support Apple iPad, iPhone and Android devices.
  • Image laptop & install application via SCCM server.
  • Add user to app groups via Active Directory

Confidential - Philadelphia, PA

Desk side Support Specialist

Responsibilities:

  • Work with customers via helpdesk, telephone and remote support tools.
  • Diagnose technical issues related to PC operating systems, applications, network, servers, and peripherals
  • Perform resolution and tracking of incidents with network, servers, PC operating systems.
  • Set up user s account in WebEx & Cisco Jabber.
  • Provide desktop support for Jazz Pharmaceuticals employees & Contractors.
  • Support Apple iPad, iPhone and Android devices.
  • Image laptop & install application via SCCM server.
  • Add user to app groups via Active Directory

Confidential - Princeton, NJ

Desktop Support

Responsibilities:

  • Provide desktop support to contract & Otsuka Employee.
  • Provided remote and local troubleshooting for users.
  • Image companies laptop via Ghost server.
  • Install application via Symantec Administrator server.
  • Add user to app groups via Active Directory.
  • Avaya phone support, also provide local & network printer support
  • Set up user s account in Good for Enterprise & Lync.
  • Support Apple iPad, iPhone and Android devices.

Confidential

Desktop Support

Responsibilities:

  • Provide desktop service support to various companies under the WR Berkeley companies.
  • Provided remote and local troubleshooting for users.
  • Image companies laptop via SCCM server.
  • Install application via SCCM 2012 & RES Automatic server
  • Add user to app groups via Active Directory
  • Avaya phone support, also provide local & network printer support

Confidential

Window 7 Migration Tech

Responsibilities:

  • Build Windows 7 Machines via SCCM/PXE - boot and WINPE boot drive.
  • WIN 7 Deployment Operating system installations.
  • Backup and restore end user data and migrate applications using USMT.
  • SCCM software installations
  • Install and configuring applications for windows 7 image
  • Troubleshoot installations, back up & restore data issues.

Confidential

Consultant

Responsibilities:

  • Supported up to 750 plus user onsite & via remote desktop
  • Supported & troubleshot Microsoft Office 2003, 2007, 2010 Win XP, & Win7 Platforms
  • Supported & troubleshot hardware, software & blackberry
  • Image company new and old desktop laptop with Ghost build server
  • Add and remove computers in Active Directory
  • Support, troubleshot, replace part & install HP and Dell Printers
  • Supported iPad & blackberry and linking emails to outlook.
  • Provided webcast support

Confidential

Network/Hardware Support Analyst

Responsibilities:

  • Supported up to 1000 plus user onsite & via remote desktop
  • Supported & troubleshot Microsoft Office 2003 Windows XP Lotus Notes.
  • Supported & troubleshot computer hardware, software, and network connections.
  • Troubleshot and installed Nortel and Cisco phones via analog & digital lines.
  • Supported & set up Ricoh, Lexmark & HP Printer for network printing & replace parts
  • Image Company new and old workstations, desktops and laptop with SMS build server.
  • Add and remove computers in Active Directory.

Confidential

Field Service Technician

Responsibilities:

  • Memorial Sloan Kettering Cancer Center - Field Service Tech
  • Supported up to 1000 plus user onsite & via remote desktop
  • Migrated 12,000 users from Windows Office 2000 to XP
  • Supported & troubleshot Microsoft Office 2000, 2003, Windows 2000, & XP Platforms
  • Image new & reimage hardware for deployment
  • Troubleshot & supported Compaq & HP hardware & Wireless Cart
  • Install, configured & relocated HP printer for network printing & replace parts

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