Help Desk Technician Resume

OBJECTIVE:

To obtain an entry - level position as a IT professional that will allow me to utilize the skills gained from my and to build a long-term career in a positive atmosphere.

SUMMARY:

Able to install, troubleshoot and support operating systems and applications, as well as manage and troubleshoot network connections and wireless networks. Technical skills include:

TECHNICAL SKILLS:

Networking: - Configure LAN and WAN (all 802.11) network routers and printers through secure WEPx, WPAx, and SSID. Install workgroups and provide remote desktop assistance. Network printer mapping and maintenance

Software: - Windows 8, 7, Vista, and XP; OSX 10.9.x; Microsoft Office 2013/2010; Server 2008; Desktop and Help Desk Management software; Google Apps; iOS; Android OS (4.2.x); VMWare; Partition Magic; Adobe CS6

Hardware: - Desktops, laptops, printers, scanners. Format partitions, and SSD and perform data recovery and imaging

PROFESSIONAL EXPERIENCE:

Help Desk Technician

Confidential

Responsibilities:

Setting up equipment, installing operating systems, and appropriate software for employee use.
Answer users calls and emails regarding password resets with Active Directory
Provide resolution for software and hardware issue related to connection
Document steps utilized to resolve issues
Escalate major hardware and networking issues when necessary utilizing Remedy trouble ticketing system

Dispatcher/Validation Specialist

Confidential

Responsibilities:

Provide customer service to clients via phone
Validate and send data to client
Serve customers by providing them with details of the driver’s carproblem solving
Maintain or exceed daily quota by meeting quality standards for service
Plan and recommend cost effective routes for drivers to meet customer needs and quality standard

Courier/Handler

Confidential

Responsibilities:

Calculated and assessed targeted performance rates
Communicated work goals and strategies to coworkers and management
Planned and organized dynamic work routes to meet company standard deadlines
Communicated with management and team members to improve existing models of customer service

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