Helpdesk Analyst Resume Profile, NC - Hire IT People

SUMMARY

Qualifications

Administrative experience includes: typing various documents preparing reports performing front desk duties receiving and managing mail and packages maintaining and updating office databases maintaining supplies typing investigative reports file management reviewing paperwork for accuracy, errors and completeness scheduling conferences and meetings providing time and attendance support providing training and travel assistance providing customer service and answering questions related to the policies and procedures of that office exercising discretion during interactions with customers and answering telephones and relaying messages.

EXPERIENCE

Confidential

Help desk Analyst

Performed routine administrative functions answered telephones typed, edited, faxed, copied and scanned documents for the Branch Chief
Maintained the Branch Chief's calendar, made local travel arrangements, and scheduled meetings and conferences verify time sheets and expense reports
Un-stocked, audited and prepared emergency kits for distribution to the regional offices
Typed and edited documents into final form for the Branch Chief reviewed outgoing correspondence for syntax and accuracy
Ensure proper format, spelling, grammar, punctuation, and compliance with agency policies and procedures
Created and maintained The Request for Supplies Form 12 spreadsheets for the agency
Ordered office supplies prepared binders for distribution to the regional offices
Made purchase orders for the agency as needed
Acted as a hostess to visitors and escorted them to designated conference rooms
Provided customer service to agency employees and contractors
Maintained and updated an established filing system for the Branch Chief according to the agency's standards and prepare annual file plan
Performed event planning duties for the Branch including organizing events, ordered necessary items, planned activities, and executed plans
Performed receptionist duties including taking calls, messages, and reporting complaints
Updated the agency's website Prepared weekly reports on lessons learned
Created and utilize a checklist during my weekly floor check for possible building maintenance problems, and all noted problems are reported to building management and the Branch Chief
Responded to and processed facilities-related requests on a daily basis
Performed front desk duties greet customers, first line of contact for office, handled mail distribution
Sent out daily attendance updates to employees who work in the Property and Facilities Branch
Shredded confidential documents for the Branch and Assistant Chief
Distributed incoming mail to appropriate mailboxes and properly disposed unwanted mail
University of the District of Columbia Patrol Operations, Office of Public Safety
Used computer-aided dispatching system to manage service calls, two-way radio dispatching, and information collecting
Operated/observed closed-circuit television CCTV camera system
Prepared incident reports for officers created bios for all of the command staff
Revamped campus police website prepared crime prevention tips/interviewed officers to create bios to put on website
Was responsible for access control through manual locking and unlocking of facilities and continual monitoring and inspecting
Responded to calls for service
Enforced parking rules and regulations within the University's garage
Processed and issued temporary and permanent badges to student, employees and contractors
Updated the University of the District of Columbia Campus Police website
Shadowed officers on patrol
Observed a judiciary hearing
Performed receptionist duties

TECHNICAL SKILLS

Microsoft Office Suite Outlook, Word, Excel, PowerPoint
WordPerfect
Adobe Acrobat
Pro-Watch: badging system
MaxPro: video editing video manual system
Competitive Edge Software: Dispatch: version 11.7.1.30 for inputting dispatch information computer aided
RW Pro-Watch: access control department
Internet
Typing - 65 WPM

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Helpdesk Analyst Resume Profile

NC

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