Fiber Optic/Cat5, Cat6 Cable Technician/ IT Technician Resume Derwood, MD - Hire IT People

SUMMARY:

Has 10+ years of experience as an IT Technician
Has proficient knowledge and experience in PC hardware and software troubleshooting, installation and upgradation
Has also experience as a Fiber Optics Technician
Excellent customer service skills to properly interface with end - user customers
Ability to work independently and be a strong team player as needed
Ability to work in adverse repair/installation environments and diffuse stressful situations

PROFESSIONAL EXPERIENCE:

Fiber Optic/Cat5, Cat6 Cable Technician/ IT Technician

Confidential, Derwood, MD

Responsibilities:

Desktop configurations for newly installed computers
Provide PC hardware identification and troubleshooting
Install and manage networks
Perform maintenance and installation of Hardware and software systems, cables, server
HD imaging and re-imaging
Connected workstations to DOD domain
Tested and repaired cat5 and cat6 cables, and tested the fiber optic cable
Took inventory of all installed desktop computers and peripherals
Inventoried and documented all Ethernet and fiber connections from telecom closets to workstations

Field Service Technician

Confidential

Responsibilities:

Conscientious about safety
Good driving record and driving habits
Mechanically inclined and have the ability to troubleshoot IT hardware to sub-assembly level
Excellent customer service skills to properly interface with end-user customers
Provide PC hardware identification and troubleshooting
Install and manage networks
Perform maintenance and installation of Hardware and software systems, cables, server
Good verbal and written communication skills
Documentation skills providing accurate notation, billing, and parts order information
Possess a strong sense of urgency in managing both Service Level Agreement (SLA) repair and inventory turn
Ability to work independently and be a strong team player as needed
Ability to work in adverse repair/installation environments and diffuse stressful situations
Physically able to lift and carry up to 50+ pounds and sit for extensive periods of time while driving
Able to climb a ladder up to 15' high

Fiber Optic Cable Technician/ Installer

Confidential, Derwood, MD

Responsibilities:

Installed, tested, repaired, and upgraded cat6 and fiber optic cable infrastructure for Voice, Data and security systems.
Performed major and minor preventive maintenance and repairs by troubleshooting cabling system issues
Also did installation, upgradation of different hardware and software systems
Identified, tracked, and removed abandoned cable
Tested newly installed or relocated cable in accordance with established procedures
Installed J-hooks, and cable trays as needed
Terminated cat 5/ cat 6 cable to user desk and punch down block on patch panel
Secret Security Clearance

PC Technician

Confidential, Norfolk, VA

Responsibilities:

Solved computer problems
Performed hardware and software diagnostics
Coordinated needed repairs with repair shop if needed
Resolved local area network from user workstation to telecommunication closets
Participated in the evaluation of system configurations and software installations
Used econfiguration software to push configuration settings to the network printers
Performed asset management and troubleshot issues for all network printers across the state of Virginia
Updated software for network printers and troubleshot network issues
Used AD to create or delete accounts, join printers to domain, or process users request for access.
Performed virtual and onsite technical, operational, and support for desktop hardware and software

Network Specialist Tech

Confidential, Chesapeake, VA

Responsibilities:

Installed, repaired, and managed computers and peripherals for the state agencies throughout the state of Virginia on the Commonwealth of Virginia Domain (COV).
Resolved customer computer and printer problems remotely and onsite
Resolved moves, adds, and changes service calls using “Troubleshoot” and “Peregrine” (HP Open Center) ticketing systems
Imaged and configured state agency laptops and computers to the COV standards
Installed network switches, ran cat5 cables, and terminated them to the end users workstations
Installed and configured agency specific software for end users
Maintained and updated site inventory of computers, printers and monitors
Created and maintained user and computer accounts in Active Directory
Upgraded 3725 Cisco routers and switches at each agency location
Installed and maintained networked and local printers at end user workstations
Installed, configured and tested Microsoft Exchange Server 2003 and Microsoft Office 2003/2007
Used remote access tools such as Remotely Anywhere, Remote Desktop and VNC to remote into end users workstation to troubleshoot desktop issues