Skills

Platforms: Windows 2000 Advanced Server, Windows 2003/ 2008 R2 Server, SBS 2011, Novell, and Linux Kubuntu, Ubuntu ,Windows 95/98/Me/NT/2K/XP/Vista/7/8, MSDOS, Macintosh OS 9.

Networking: TCP/IP, VPN, Wi-Fi, Active Directory, and Data Servers

Tools/Applications: Microsoft Remote Desktop/ Assistant, VMware Workstation, Citrix XenApp, Remote Desktop Connection, Oracle Applications, Microsoft Office Suite 95, 97, XP, 2000,2003, 2007, 2010,2013 Norton Antivirus, Norton Ghost, McAfee Antivirus, Partition Magic, GCC Database, Internet Explorer, and Firefox.

Hardware: Cisco Wireless, Linksys enterprise level switches and routers, EMC, Ethernet, Network and Desktop Knowledge, Dell, IBM, and HP Laptops/ Desktops, multiple Printers, Scanners, Wyse Terminals, PDAs, and Digital Cameras.

Upgrades: CD-ROMs, Motherboards, Power Supplies, Processors, PCI Cards, and Hard drives.

Other Expertise:

• Take ownership of issues and resolve them with a sense of urgency.
• Supported remote users on hardware, and software related issues.
• Shipped, and managed the deployment of remote site computers, laptops, and printers.
• Assist with the setup and configuration of VMware, and Cisco products.
• Maintain the Asset management of the IT equipment.
• Replacement and disposal of machines and ensured proper destruction of hard drive data
• Removing, adding, and resetting passwords in Active Directory.
• Support users on hardware, software, and network related issues.
• Maintain and update Servers, Desktops, and Laptops when needed.
• Install and maintain hardware, also installed and maintained Windows OS for Desktops as well as Servers.
• Assist with data migrations as necessary for equipment rotations.

PROFESSIONAL EXPERIENCE

Desktop Support Technician

Confidential

Upgrade the system to windows 7 when needed. Prepare new additional hardware for distribution to all areas in Wellmont Health System facilities, including medical carts, business-class systems, lab printers, monitoring via Active Directory, and SCCM utilization. Troubleshoot Medical computer systems throughout Wellmont Health Systems architecture. Testing of the Epic EMR software. Key contributor in the Creation and testing of the Business Continuity Application for the emergency downtime system. Help the production team with the day to day operations when needed.

Confidential

Remote Support Engineer

Daily responsibilities include helping End Users with their systems as well as the Network Infrastructure for Biotech companies. Work with Windows XP, to Windows 8 pro. As well as Mac OS Mountain Loin and below. Set up managed exchange with AppRiver, also in house Exchange 2003 to 2010. Work with all aspects of Active Directory on Windows Server 2003 through 2012.Check backups and correct any problems with those backups using Symantec Backup Exec. Also do recovery of files through Backup Exec, and Shadow Copy. Connect to computers and servers through Remote Desktop, N-Able, GoToAssist, LogMeIn, and Join.ME. Also Connect to Switches, and Firewalls when needed. Work with vendors to setup or to correct issues with their software or hardware.

Confidential

Help Desk /Field Services Engineer

Responsible for providing remote helpdesk support as well as onsite support for clients. Possess strong troubleshooting and diagnostic skills, also familiar with network and infrastructure components as well as basic systems administration, and have strong customer service skills. On call monthly rotation for after hours, holiday, and weekend support.

Confidential

Desktop Level Two for the Northeast Division

• Responsibilities involve working independently or integrating into an existing team and assisting with the daily operations.
• Duties included virus and spam control, desktop support, remote access, email, wireless, and field support.
• Complete hardware support, PC and laptop diagnosing and repair, printer installs, Peripheral and component level diagnosing and repair.

Confidential

Site Support Specialist

Duties include working independently and assisting with the daily operations of a non-for-profit business. Duties include virus and spam control, desktop support, Server support, remote access, and email. Complete hardware support, PC, laptop, server diagnosing and repair, printer installs, Peripheral and component level diagnosing and repair, completing server back-ups, and working with 3rd party software vendors for more complex issues.

Confidential

P.C. Technician

• Install and use SMS to image the Dell PC, or Laptop with the Northwestern Memorial Hospital XP.
• Join the computers to the Northwestern Memorial Hospital network.
• Configure wireless on the laptops.
• Load all applications that the client needs.
• Change the computers name when needed.
• Complete all required administration, documentation and paperwork in a timely fashion.
• Trouble-shoot PCs.
• Join PC's to the LAN, and/or WAN.
• Configure TCP/IP settings when needed.
• Removing, adding, and resetting passwords in Active Directory.

Confidential

P.C. Technician

• Image the Dell PC, or Laptop with the Abbott XP or Win 2000 image.
• Use remedy to create and resolve tickets.
• Join the computers to the Abbott network.
• Configure wireless on the laptops.
• Load all applications that the client needs from the S.I.S. or from the network servers, including qualified applications.
• Active Directory -Move the PCs from the managed to the exempt OU depending on the need of the department.
• Do down tickets when needed.
• Altiris -Perform data transfers via network from one computer or laptop to newly imaged/ configured PC.
• Trouble-shoot PCs, replace hard drive, upgrade ram, and add a second network card.
• Research user requested applications through the Internet, or by intercompany database.
• Join PC's to the LAN, and/or WAN.
• Configure TCP/IP settings when needed.
• Removing, adding, and resetting passwords in Active Directory.
• Set-up and trouble-shoot VPN on laptops.