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Support Repair Technician Resume Profile

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Boulder, CO

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OBJECTIVE

Self-motivated support technician and trainer looking to leverage previous career experiences within a new organization. Seeking a creative and analytical position where I can welcome new challenges and expand my expertise.

EXPERIENCE

Confidential

Support Repair Technician

  • Strong customer focus through repairing devices and relationships while providing expert advice
  • Visuals Champion for the support team including the repair room and tech support areas
  • Cultivated peer relationships and leadership skills as a team mentor
  • Skilled diagnosis and repair technician for both Apple computers and iOS devices as well as software
  • Maintained accurate reporting for all repairs as well as auditing and organization of repair and inventory database
  • Fluent in translating technology jargon into easy to understand language for customers in order to provide solutions

Confidential

  • Educated and enabled users, both new and experienced, in one on one trainings, group trainings, and workshops
  • Taught customers about Apple related topics from introductory subjects to advanced professional applications
  • Skilled in various Apple hardware and software able to troubleshoot diverse issues
  • Aided in the management and development of the training team through previous leadership experience
  • Engaged customers in mobile device troubleshooting and repairs
  • Facilitated data migrations from PC or Apple to new Apple computers

Confidential

Lead Creative Lead Trainer

  • Lead the training team and managed scheduling, employee development and oversaw daily team functions
  • Oversaw customer experience and satisfaction of One-to-One program through exemplary customer service
  • Partnered with management team to develop training program, foster initiatives, and grow customer base
  • Maintained store calendar of events as well as cultivated new exciting events
  • Collaborated with other staff members to create special in-store events including: live music, business networking, youth workshops, and onsite trainings

Confidential

Co-Owner/Designer

  • Principal project designer for custom event media including seating charts, table art, cards, and other designs
  • Meticulous client focus through continual dialogue to formulate the perfect design and a complete final product
  • Develop and manage web presence including website and social media
  • Continually meeting strict deadlines for client events
  • Going above and beyond to make requested edits to projects in the final hour

Confidential

Audio Post Engineer Assistant

  • Supported and managed postproduction sessions for commercial projects
  • Maintained computer and network systems including the installation of state of the art hardware and software packages
  • and a variety of industry standard equipment
  • Improved communication skills by providing customer service in the studio and over the phone
  • Gained skills in the operation of a multitude of computer programs and hardware

Confidential

Live Audio Video Technician

  • Facilitated the transportation, setup and operation of live audio, video, and lighting equipment for various events
  • Responsible for overseeing optimal event execution through client interactions and support

SKILLS

  • Technology Troubleshooting and Repair
  • Training Development and Implementation
  • Graphic Design
  • Organization
  • Mac OS X, Windows OS, iOS, Android OS
  • Microsoft Office, Apple iWork iLife

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