Web Content Support Analyst Resume Profile
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Charlottesville, VA
Summary of Experience:
- Have worked over 15 years as an IT support specialist in the legal, telecommunication and pharmaceutical industries.
- Support hundreds of end users in extremely fast paced environments.
- Maintain day-to-day operations of data networks and voice communications systems in large environment.
Technical Expertise:
- Experienced in the installation, maintenance and troubleshooting of multiple Windows and MAC operating systems.
- Extensive knowledge of Microsoft Office Suite all versions .
- Experienced in the configuration of wireless handheld devices Blackberry, Iphone/IPad.
- Experience with Nortel Option 11C and OTM communications manager software.
- Experienced in audio visual production using Polycom, IPower and AMX devices.
- Extensive experience with HP and Xerox MFDs.
- Experienced in numerous other business software applications including: Lotus Notes, MS Outlook, Remedy, HP Service Desk, Active Directory, Interwoven, Docs Open, Soft Solutions, Paradox, Carpe Diem, VPN clients, Citrix, Rapid Assist, RAT.
- Diagnose issues with client web content correct and load accordingly.
Work History:
Confidential
Web Content Support Analyst
- Analyze xml coding to pinpoint web content errors.
- Use proprietary software to load customer web content.
- Use testing, development and staging environments to analyze customer content.
- Track and log customer issues with JIRA and Salesforce.
- Performed web content Q A checks for client sites.
Confidential
Technical Support Specialist
- Provide assistance to end users in house and remotely.
- Image and configure laptops for incoming groups of new employees and distribute accordingly.
- Deploy software updates and hardware upgrades.
- Repair faulty computer equipment.
- Maintain inventory. Oversee disposal of old and acquisitions of new equipment.
Confidential
Technical Support Specialist
- Imaged and installed PCs.
- Maintain inventory and repair faulty equipment..
- Provide end user support to 150 employees.
Confidential
Technical Support Specialist
- Participated in numerous tenant improvement projects planning wiring, configuration and office space layout. Acted as IT lead and liaison between general contractor and vendors for all IT related aspects of build out projects.
- Participated in numerous hardware upgrade projects involving Dell, IBM, Toshiba, Compaq laptops, desktops and servers and MFD IDF expansions. Organized schedule of hardware replacement with managers and heads of departments.
- Provided technical assistance for 500 users.
- Supported audio visual needs including videoconferencing.
- PC Imaging.
- Maintained security access system and configured for individual users/groups.
- Assisted in maintaining Nortel PBX switch.
- Provided technical assistance for off-site trial locations and seminars.
- Assisted in implementation of wireless network additions.
- Oversaw periodic continuing software upgrades.
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