Helpdesk Analyst Resume Profile, NY - Hire IT People

Objective:

Secure a position at growing company where I may use my skills to develop company growth.

TECHNICAL SKILLS:

Software and O/S's
Windows Server 2000-2008, Active Directory, MS Exchange 2005, SharePoint, Windows2000/XP, Vista, Windows7,
Windows 8,MAC O/S 9.2-10.2,VM ware,Lotus Notes,MS Office Suite 97-2010,VNC Viewer, Symantec PC
Anywhere ,Remote Desktop, Symantec Ghost,MS Configuration Manager,User State Migration Tool 3.0,Forefront Identity Manager, Acronis, IBM Big Fix for patches SMS,SCCM 2007,Symantec Backup 11,Norton Backup
IBM Tivoli Storage Manager TSM Christie Bare Metal backup,VERITAS backup,HP I-Lo, Remedy, HEAT ticketing
HP Open view6.2,System Center Operation Manager, Symantec Endpoint Protection, Malware Bytes
Hardware and Network
Laptops,Desktops,Cisco Switches and routers,LAN/WAN configurations AS 400/ I-series mainframes,CA7, BIOS upgrades,Blackberry and PDA configurations.

Work Experience:

Confidential

Helpdesk Analyst

Input data into EMIR documentation system
Usage of SMARTs alert monitoring console
Assign to appropriate platform group for triaging

Confidential

Field Technician-part time

Cleared Virus',configured machines and user's email
Diagnosed and Troubleshot various OS problems in Windows and Mac machines
Document steps and educated user during visit

Confidential

Field Technician-part time

Met strict time sensitive windows
Installed and Configured hard drives and printers for third party clients
Documented work performed and tested upon completion

Confidential

Installation Technician

Migrate previous hardware and software platforms
Transfer data and record vital data to documents
Configure software and hardware to client requirements

Confidential

Helpdesk Analyst

Reset user passwords inside Active Directory,KRONOS and PeopleSoft
Resolve tickets in Remedy
Troubleshoot printer ,PC,Telecomm issues
Remote using RDP,Dameware ,VNC,Viewer,Landesk

Confidential

Technical Operations Analyst

Run greps and analyze system performance
Resolve tickets in Perigram
Monitor Systems via Keynote,Topaz and SystemCenter Operation Manager
Open Bridge calls and document triage steps

Confidential

Migration Engineer

Usage of User State Migration Tool 3.0 USMT for data transfer
Usage of Forefront Identity Manager
Installed and configured Lotus Notes ,Lenovo Desktops and laptops

Confidential

Helpdesk Analyst

Reset user passwords
Resolve tickets in HP Service manager
Assist user with site navigation

Confidential

Migration Engineer

Set up and configure laptop and desktop PC's
Set up and configure Ergotron portable machines
Set up and configure printers, peripherals

Confidential

Windows Server Support Administrator

Usage of TSM and Christie Bare Metal backups
Resolve tickets in HP Service manager
Usage if HP I-Lo and Remote Desktop for troubleshooting
Troubleshoot connectivity in both physical and virtual servers
Stop and start remote services

Confidential

Installation Technician

Transferred user data and reimaged new laptop pc's
Configured any network configurations after new systems implantations.
Usage of SMS for software implementation
Configured user profiles after data and O/S migration and ensured functionality.

Confidential

Network Administrator/Desktop Support

Performed server updates and anti-virus updates on servers.
Resolved inner office employee email and MS Office technical issues
Configured and Installed VPN clients and Windows Vista and Windows 7 clients.
Created documentation of network and troubleshooting techniques for LAN.
Usage of SCCM for software management

Confidential

NOC Analyst

Monitored customer web sites and updated ticket information
Opened bridge calls and communicated time sensitive information to upper management
Ran queries and updated SQL databases for customer websites

Thomas Jefferson

Client Support

Opened and resolved tickets from internal employees.
Opened bridge calls and communicated time sensitive information to upper management
First level troubleshooting for websites.
Monitored and ran CA7 batch jobs, system performance, tandem batch jobs,ATL tape systems mounting
Opened and tracked HEAT tickets with internal and external customers
Monitored system backups via VERITAS backup

Confidential

Application Software Analyst

Perform essential operational functions on all mainframe as400, hp non-stop system platforms.
Answered incoming phone calls from level 1 helpdesk for escalated issues and tracked in Remedy ticketing system
Utilized remote desktop and telnet to resolve mainframe connectivity issues remote stop and start of services
Updated local tape library databases with inventory.
Resolved first level proprietary software issues and escalated to vendor or software developments departments

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Helpdesk Analyst Resume Profile

NY

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