Help Desk Support Specialist Resume

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Support Specialist

Responsibilities:

Duties involve resolving SIDMOD conflicts, creating problem tickets received from State and County personnel for CHATS issues.

Confidential

ADABAS/Natural Analyst/Programmer

Responsibilities:

Perform analysis, development, programming and testing for enhancements to the DOR Licensing System. Utilized Natural 4.1, ADABAS 7.42, COBOL, VSAM, IBM TSO/ISPF, FTP JCL

Confidential

Application Management Services Associate

Responsibilities:

Lead Analyst/Programmer performing analysis, development, enhancements, programming and testing for the Confidential Benefits Management System (CBMS). Worked closely with Colorado state staff to determine system modification requirements for the
Food Assistance and Colorado Works Temporary Aid for Needy Families (TANF) systems. Programming was performed in a Rules Entry based environment creating Decision Tables.

Confidential

Rules Entry Analyst/Programmer Developer

Responsibilities:

Lead Contract Analyst/Programmer performing analysis, development, enhancement, programming and testing for the Confidential Benefits Management System (CBMS). Worked closely with Colorado state staff to determine system modification requirements for the Food Assistance and Colorado Works Temporary Aid For Needy Families (TANF) systems.
Programming was performed in a Rules Entry based environment creating Decision Tables. This position was transferred to Confidential .

Confidential

Rules Entry Analyst/Programmer Developer

Responsibilities:

Lead Analyst/Programmer performing analysis, development, programming and testing for the Confidential Benefits Management System (CBMS). Worked closely with Colorado state staff to determine system modification requirements for the
Food Assistance and Colorado Works Temporary Aid for Needy Families (TANF) systems. Programming was performed in a Rules Entry based environment creating Decision Tables. This position was transferred to Confidential Inc.

Confidential

Rules Entry Analyst/Programmer Developer

Responsibilities:

Analyst/Programmer performing analysis, development, enhancements, programming and testing for the Confidential Benefits Management System (CBMS). Worked closely with Colorado state staff to determine system modification requirements for the
Food Assistance and Colorado Works Temporary Aid For Needy Families (TANF) systems. Programming was performed in a Rules Entry based environment creating Decision Tables.

Confidential

Adabas/Natural Analyst/Programmer Developer

Responsibilities:

Senior Programmer/Analyst developing the online and batch requirements for the new Federal TANF regulations performed within the Colorado Works Client Oriented Information
Network (COIN) system. Worked closely with State and County staff to rewrite the system to comply with new Federal regulations. Duties involved using Adabas/Natural, Cobol, IBM TSO/ISPF, IBM JCL. Adabas file design was performed using Predict. Environment migrations from development to testing to production were performed using N2O. Wrote batch interface programs and FTP JCL to transfer TANF data to the Federal Department of Health and Human Services for reporting purposes.

Confidential

Adabas/Natural Analyst/Programmer Developer (Contract)

Responsibilities:

Designed and developed online screens for the Department of Interior Federal Payroll and Personnel system (FPPS) using the Natural/Adabas programming language.

Confidential

Adabas/Natural Analyst/Programmer

Responsibilities:

Participated in the enhancement of Confidential s natural gas pipeline management and accounting system (ACES) using Natural and the Adabas Case dictionary and code generator, CONSTRUCT. Performed detailed analysis and reporting of all company activities and data from gas measurement through the nomination, allocation, billing and general ledger booking processes. Resulting data was consolidated into spreadsheet format for review by the company s external auditors.

Confidential

Adabas/Natural Analyst/Programmer (Contract)

Responsibilities:

Major project involved acting as technical lead to design, develop, implement and enhance a integrated plant maintenance, accounting and project management system (CMCS) using Natural/Adabas for both online and batch processes on a IBM mainframe environment. The CMCS system manages data for 300,000 projects/work orders annually and is used daily by 500 maintenance, production, engineering and construction personnel at the Golden and Memphis breweries.

Confidential

Adabas/Natural Analyst/Programmer

Responsibilities:

Participated on a development team which designed, developed and implemented online screens for the input of county information for the COIN system. Wrote batch processes using Adabas/Natural and Cobol for the overnight processing. Developed IBM JCL for overnight batch processing.

Confidential

Fortran and Pascal Programmer

Responsibilities:

Developed reports using Fortran and Pascal programming languages on the IBM mainframe. Developed IBM OS JCL.

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