Service Desk Analyst Resume Profile, NY - Hire IT People

Profile

More than 5.5 years of IT ITES experience and proactive attitude with technical skills developed in Active Directory, RSA, Oracle, VPN, Computer Hardware, OS and Networking. Having hands-on experience on AD identity management, Oracle SQL scripting, RSA token management, Incident management using Remedy.
Looking forward for a promising and a challenging career, which would provide scope for continuous learning to thrive for organizational excellence along with personal growth.

Industry Experience

Skills Competencies

Active Directory Identity Management
Microsoft Exchange 2007 2010
User provisioning, de-provisioning and Identity life cycle management.
Active Directory Installation, Implementation, Configuration and Troubleshooting.
Assign Active Directory Roles and management of Domain controllers.
Managing Users, Computers and Groups.
Creation of Groups, Policies and security Implementation in Active Directory.
Web Access Management
Maintaining software updates and Windows updates.
Managing servers remotely using Terminal Services.
Health check and performance monitoring of Windows servers.
Installing and maintaining Symantec End Point Encryption Corporate Edition.
Backup and restore using NT Backup / PC Backup
Installation and Configuration of Microsoft Exchange 2003
Oracle 8i, Oracle 9i Enterprise database Installation, Data Base creation, Basic Level Database Management.
RSA SecurID management and administration
Oracle and SQL scripting and DB administration
Service tools REMEDY 7.5, ITSM-7
Proficiency in protocols Design of LAN, WAN.
Blackberry, iPhone, Windows Mobile Troubleshooting Mailbox configuring, SW Configuration, etc.,
Configuring and Troubleshooting Windows 7, XP, 2000 and 2003 Hardware and Operating Systems
Excellent communication skills
Thermo Dynamics and Fluid Mechanics
Electrical Machines and Engines

Career History

Confidential

Service Desk Analyst

Active Directory Identity Management:
Administer and Manage user accounts in AD
Administer and Manage Computer accounts in AD
Creating mailbox/Distribution list
Modifying the Mailbox/Distribution List Permission/Access
Modifying the SMTP addresses
Account enabling
Password reset
Account Lock/Unlock
Secure ID VPN Related Issues
Creating a new Profiles
Troubleshooting the VPN Client
Assigning/Re-Assigning tokens
PIN Reset
Synchronizing
Incident Management for AD, SecurID, IT Support, Mobility Services issues
Web Access Management Integration and federation
Working and resolving the issues and requests raised by the user within the SLA and also Ensuring that all work is strictly following the process guidelines specific to our client.
End to End documentation of all the tasks regularly review the documentation
Providing a positive image of the company through my role towards the customers

Confidential

Executive Team In-Charge

As Call centre Team In charge.
Handling escalation calls.
Helping the agents in completing the sales.
Generating daily production report.
Coordinating with clients implementing production plans in tune with macro-business to achieve organizational objectives.

Confidential

SW Engineer Trainee

Confidential

Technical Support Executive HP Dell

Troubleshooting all hardware hard drive, memory, optical drive, modem, PCI cards motherboard and Operating System BSOD, Drivers, and Registries errors.
Troubleshooting Wireless and basic Internet issues.
Remote accessing client's computer and solving the issue without damaging the client's data.
Fixing OS issues on Windows XP, Vista
Meeting resolution standards ensuring 100 customer satisfaction.

IT Skills