PROFESSIONAL SUMMARY:

• Multi - skilled, motivated, and highly efficient IT professional with 15+ years experience in Desktop Support, Windows Administration, End-User, Software Support, and Business Technical Analysis. Personable, articulate and engaging communicator, with excellent written and verbalskills.

TECHNICAL SKILLS:

Technology and Tools: PowerShell Scripting SharePoint Administration SharePoint Server HTML and CSS I & II Adobe Photoshop Writing Technical Support Documentation Workshop Mind Mapping for Writing Support Docs Project Management - Software Life Cycle System Analysis - Introduction and Best Practices

PROFESSIONAL EXPERIENCE:

IT Analyst

Confidential, Sacramento, CA

Responsibilities:

• IT Analysis/ Security - Tasked with being the team’s expert on UC Information Security Policies and Standards. In this role, I created an interactive web-based form that used branching logic to check software applications and platforms managed by my team against the 400+ controls required by UCOP’s IS-3 Standard. The results were then used to populate a heat map of the team’s applications, giving a dashboard view of the apps’ overall status. Created detailed reports based on findings, informing team leadership decisions for dedication of resources for risk mitigation and recovery plans.
• Project Management Technical Lead - for UCDH migration from Stanley Healthcare’s Hugs 6.7.1 to Hugs Enterprise (wi-fi), a $1.5 m project. As technical lead, I assisted the Project Manager in writing the Scope of Work, facilitated multiple meetings and project on-site walkthroughs with vendors, third party IT contractors, and internal stakeholders, keeping leadership apprised of the project status. To properly inform my role, I became the team subject matter expert on the RFID technology used by Hugs (Infant security) and its related platform, AeroScout (asset tracking).
• Vocera administration and trouble tickets - As a secondary task, I regularly assisted my team with tickets assigned via ServiceNow - primarily Vocera access requests, new equipment order fulfillment, inventory and billing, and Vocera badge break/fix tickets.

Environment: Windows Server 2019, VMWare, Microsoft Teams, SharePoint, Power Apps, Windows 11, Server s, Stanley Healthcare AeroScout/ MobileView/ Hugs platforms, RFID technologies, Vocera, ServiceNow.

Windows Admin/ IT Consultant

Confidential, Sacramento, CA

Responsibilities:

• Network / IT Support - Performed PC, Mac troubleshooting and repair, both onsite and remotely. Responsible for firewalls, security and firmware updates; Malware and Virus detection and removal.
• Windows/ Active Directory Admin - (Authentication, Group Policy, DHCP, DNS, KMS)
• Business Technology Analyst - Researched staff technology needs and recommended devices, software and online platforms based on my findings.
• IT - Trained staff in new technology, including Windows or macOS based application packages and online platforms.

Environment: Windows Server 2019, Active Directory, Exchange 2019, Office 2016, Windows 10, macOS 12, PowerShell, Remote Desktop

Windows System Administrator/ PC Support

Confidential, Sacramento, CA

Responsibilities:

• Windows server (2012 R2)/ Active Directory Administrator for midsize law firm with 14 end users.
• Desktop Support - Dell PC/ Laptop troubleshooting and repair, printer installs, software .

Environment: Windows Server 2012 R2 Active Directory, Exchange 2013, Office 2013, Lync 2010, IIS Server 8.5, SQL Server 2014, PowerShell, Windows 10, Remote Desktop

Associate Information System Analyst (Specialist) AISA

Confidential, Sacramento, CA

Responsibilities:

• SharePoint Administration - Web content management, collaboration, reporting.
• Software Tester - Created, documented, and maintained detailed test plans, test cases/scenarios, test scripts & reports.
• Windows Admin - Performed routine product support operations with respect to security administration, monitoring, auditing, & maintenance tasks (SP Central Admin, PowerShell).
• System Analysis and Design/ ITIL/AGILE -
• Gathered and documented business processes and requirements for new and existing systems.
• Performed comprehensive analysis of the system’s or project’s business requirements.
• Created business re-engineering documentation and recommended process changes.
• Developed and updated detailed project charter and work plans.
• Assisted in writing Feasibility Study Reports (FSR), Post Implementation Evaluation Reports (PIER), IT budget change concepts (BCC), and Budget Change Proposals (BCPs).
• Facilitator, coordinator and meeting lead for Joint Application Development (JAD) sessions.
• Custom Web Site Planning, Design and Development (SharePoint Designer, Adobe Photoshop).

Associate Information System Analyst (Specialist) AISA

Confidential, Sacramento, CA

Responsibilities:

• Custom Software Testing and Support -
• Primary support contact for ASPEN software, a federally owned, State-housed application package used by CDPH Licensing & District Surveyors statewide.
• AGILE - Acted as stakeholder liaison and Product Owner for custom in-house apps. Maintained bug tracking, feature requests and versioning databases.
• Created and implemented scripts for remote installation of custom applications.
• Technical Writing -
• Created user materials, tutorial videos and other technical documentation for custom, in-house developed applications using the Adobe Creative Suite, including Captivate, Photoshop and Illustrator.
• Professional Speaking/ User -
• Acted as SharePoint “Evangelist”, tasked with, and successfully bringing every Branch Chief, Section Managers and decision-maker throughout the Division onboard to adopt SharePoint. Created and gave multiple, Section-specific presentations to upper management in pursuit of this endeavor.
• Created end-user documentation and implemented for all staff (300+ people, in groups of 5 to 15) on how to use the new collaborative platform, including how to create workflows to automate document versioning and approval processes.
• Created an online SharePoint user guide/FAQ in Wiki format, and implemented QA/ compliance testing of Department Internet and Intranet sites.
• SharePoint Administration/ Project Management -
• Planned, created, owned and administered the L&C Division’s SharePoint collaboration site collections. Rolled out sites in a timely manner, based on a schedule I developed and maintained. On-boarded users (including delegating permissions via Active Directory) and tracked progress for each of the approx. 30 sub-sites, providing support along the way.
• Served as L&C SharePoint Administrator, responsible for site collection maintenance, versions, and permissions.
• Responsible for creation and updating of L&C's web pages on CDPH Intranet and Internet sites using Microsoft SharePoint Designer, MS FrontPage, HTML and CSS.
• Helpdesk/ Desktop Support - Active Directory, Printer issues, Rollouts, Office Suite and Outlook issues, Network issues, via Cherwell/Remedy tickets

PC Tech/ Business Owner

Confidential, Sacramento, CA

Responsibilities:

• PC Troubleshooting and Repair, Upgrades and Custom Builds
• Network Installation, Printer and Peripherals Installation and Troubleshooting
• Virus and Malware Removal, Data Recovery
• Android Rooting and Custom Launcher/OS/App Installation
• Website Planning, Wireframe, Design. SEO Optimization
• User and Support

Desktop Support Technician - PC Refresh Project

Confidential, Sacramento, CA

Responsibilities:

• Desktop Refresh Contract - worked on a team that replaced 500 computers at Confidential
• Unboxed, inventoried and tagged new machines at warehouse.
• Identified each PC and/or monitor to be replaced on a floor-by-floor basis.
• Installed new PCs and monitors at busy nurse stations and in Confidential t rooms.
• Installed proprietary software and mapped printers.
• Installed of computer peripheral interfaces and/or mobile computer devices.
• Appointed point of contact and contractor team lead, under the direction of Sutter IT Project Lead.

Environment: •Windows Server 2003 •Windows XP Pro •Ghost 9

IT Support Analyst II

Confidential, Rancho Cordova, CA

Responsibilities:

• Provided Desktop Support to 160 end-users at three local campuses, connected via Ethernet and WLAN.
• Used Microsoft SMS Administrator tools to inventory computers and maintain updates
• Performed account and group management duties in Active Directory.
• Maintained Helpdesk software queue and delegated tickets.

Environment: Applied Innovation Management “HelpDesk Expert for IT Support Ticketing Suite” • Windows Server 2003 • Microsoft Systems Management Server 2003 •Ghost 2003

Tier II Desktop Support Technician

Confidential, Woodland, CA

Responsibilities:

• Provided desktop support at hospital, clinics and administrative offices.
• Tracked tickets using Remedy software.
• Used Ghost 8.0 to image new Dell PCs with EMR package, including Touchworks software.

Environment: Remedy• Dameware 4.9• Marimba• Ghost 8.0• IBAX Suite• MSO for Windows

Information Specialist II

California Cancer Registry \Public Health Institute, Sacramento, CA

Responsibilities:

• Lead support for CNExT cancer reporting software, used at 300+ hospitals statewide.
• Assisted users with repairing CNExT databases, using Access and SQL Server Enterprise Manager.
• Troubleshooting of Windows, Office and printing issues as related to or a result of CNExT.
• Lead on testing cycles; distributed testing assignments, analyzed and reported results.
• Used bug tracking software to track bugs, enhancement requests, and test revisions.
• Presented onsite user at regional meetings and at hospitals.
• Performed all support in compliance with HIPAA and confidentiality regulations.

Environment: Windows 2000, XP,NT,98• Access, Access 2000• MS SQL, SQL Server, SQL Enterprise Manager• JetComp• MSOffice Suite(97,2000,2003, XP) • WebEx• Act