IT Service Desk Analyst Resume Profile Clinton, MS - Hire IT People

OBJECTIVE: Long term employment with a company that has a solid reputation and that offers great opportunities for advancement.

WORK EXPERIENCE:

Confidential

IT Service Desk Analyst

Resolves Technical Problems and Answers Queries by Telephone
In Support of all IT and Telecommunications Systems
Identifies, researches, and resolves technical problems
Respond to telephone calls and email requests for technical support
Documents, tracks and monitors the problem to ensure timely resolution

Confidential

System Technician

Maintain Assigned Production Systems to Achieve Optimum Performance and Reliability
Scheduling and Planning Electronic/Electrical Job Orders
Repairing and/or Replacing Electronics
Set up, load and configure PC's as required.
Maintaining, Installing and Terminating Different Cables and Networks
Writing Estimating Work Orders for up Coming Projects
Estimating Cost of Project
Assisting of Process Engineer in Upgrading, Design Building of Projects
CONTRACT PROFESSIONALS, INC. Huntsville, AL
Contract Work for General Dynamics C4 Systems

Software Systems Test I

Confidential

Manual Testing
Black Box
Functional Testing - The tests are written in order to check if the application behaves as expected
Ad-hoc Testing
Usability Testing
Smoke Testing -check if the application is ready for further major testing and is working properly without failing up to least expected level
White Box
Security Testing find out how well the system can protect itself from unauthorized access
Dynamic Analysis - Dynamic analysis involves executing the code and analyzing the output.
Gray Box

Confidential

Quality Assurance Test Engineer

Auditing of all Company Projects to guarantee all process are being adhere to
Helped get Company CMMI Capability Maturity Model Integration Level 3 Qualified
Maintain all CMMI records
Preformed all CMMI Inspection
Inspected all Software Project for CMMI Compliance
In Charge of getting Company to CMMI Level 5 Qualification
Two years of experience with Quality Center. Used Quality Center to help with the following:
Manual Testing
Black Box
Functional Testing - Written test cases in order to check if the application behaves as expected
Ad-hoc Testing
Usability Testing
Smoke Testing - Check if the application is ready for
further major testing and is working properly without failing up to least expected level
White Box
Security Testing find out how well the system can protect itself from unauthorized access
Dynamic Analysis - Dynamic analysis involves executing the code and analyzing the output.
Gray Box
Testing Software Applications for Bugs and Defects
Use Quality Center for Execution and Documentation of Test Plans
Use Quality Center to Drive the Creation and Maintenance of Test Scripts
Quality Checks Contents
Expected Results
Pass/Fail Criteria
Ensure all System Requirements, Features and Functionalities are fully
Covered by Test Scenarios and Scripts
Partners with all Team Members Working on the Test Effort to Ensure
Participants are Adequately Trained on Testing

SKILLS:

MS Word, MS Excel, MS Power Point, MS Outlook, Windows XP, SQL, C Programming Jiro, Ladder Logic, Visual Basic.Net, SQL, Mercury Quality Center, Quick Test Professional

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It Service Desk Analyst Resume Profile

Clinton, MS

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