Summary of Qualifications

• Back-up/Recovery TSM/Avamar, Design, Implementation Administration
• EMC Arrays, Clarion, VNX, Sym, VMAX Implementation/Administration
• WinTel Configuration, Installation Support. HP, IBM and Cisco UCS
• AIX and Unix Basic Administration
• Cisco/Brocade SAN Switching Infrastructure Administration and Design
• Motivated and hardworking with the ability to adapt and work within tight deadlines
• Effective time management and organizational skills

Experience

Confidential

Technical Support Engineer

• Lead Engineer in charge of administering and implementing backup and recovery solutions using Tivoli Storage Manager on AIX Systems and Windows
• Backup solutions for SQL, MS Exchange, Oracle using Rman, Vmware using VCB and EMC Cellera NAS
• Implemented and configured EMC Avamar backup appliances. Multi Node and single nodes in remote sites
• Implemented and supported Data Domain Virtual Tape Library, Leveraging Replication, CIFS and NFS
• Implemented and configured EMC Virtual Tape Libraries EDL 4000 for high speed backups leveraging TSM for SAN
• Implemented Quantum Encryption Key Manager with Quantum I2000 Tape Library on LTO4 tapes
• Implemented and configured Quantum Tape libraries over years. I500, I2k and i6K using LTO2,3,4 and 6
• Implemented IBM Director 6 and HP Systems Insight Manager. Key features for centralizing drivers and firmware management outside of Microsoft SCCM.
• Implemented Windows 2008 File cluster with MS Distributed File System
• Support Vmware environments on Cisco UCS. Monitor Utilization, Processor Memory and Network.
• Implemented and supported IBM H Class Blade Chassis's, Cisco UCS and HP C7000 Chassis.
• Perform fabric zoning and configuration changes with Director Class Fiber switches McData and Cisco 9000
• Provisioning storage space for systems on VMAX, SYM and Clariion
• Implement IBM Enterprise Flash System 820
• Implement and support EMC Recoverpoint, Setup replication consistency groups. Perform DR and troubleshoot performance issues
• Configure data replication using SRDF via DMX 4 to DMX and VMAX
• Perform Data Migrations leveraging SANCopy and Open Replicator
• EMC Solutions Enabler SYMCLI commands, ECC, Navisphere.
• Provision NFS and CIFS Shares via EMC NAS Celerra
• Performing fabric zoning and configuration changes with Director Class Fiber switches McData and Cisco
• Implemented EMC Data Protection Advisor to consolidate backup reporting and performance monitoring
• Implement EMC Avamar. Policies, Schedules, Data Sets, Retention, Performed migration using client manager from Gen3 to Gen4, Configure Vmware Backup configuration for different
• Implement EMC DPA for Backup reporting, Configure Reports for backup software and OS's
• Implement Rocket Software ServerGraph. Setup reports for Avamar, Datadomain and TSM.

Confidential

Server Support Analyst

• Design, implement, monitor and support server related equipment and software.
• Specialist on NT, 2000, 2003, Active Directory, MS Virtual Server, ESX 2.5, Net IQ, Citrix, SMS 2003, CIM, MS SQL, IIS, Norton Corporate Edition, Update Expert and several other server related applications.
• Planned and implemented active directory implementation and patch management strategy for servers in the DMZ environment.
• Designed, Implemented and Documented IBM Tivoli Storage Manager solution.
• Performed Full Disaster Recovery testing at remote facility. Rebuilt TSM and clients using tape.
• Partnered with e-mail administrators to develop and document a new process for restoring exchange 2003 mailboxes
• Implemented Windows 2003 cluster environment for file and printer sharing.
• Performed server and workstation migrations to the active directory domain.
• Implemented and supported ESX Vmware server that consolidated five physical development web servers onto one physical box.

Confidential

Technical Support Lead

• Managed a team which serviced 500 clients including executives, lawyers and artists.
• Provided second level technical support for any client related problem.
• Created and tested applications for distributions via Novell Zen works.
• Served as a project manager on customer rollouts and relocations.
• Install and configure Blackberry's, IPOD's and several other PDA's

Confidential

Technical Support Analyst

• Created and maintained laptops and desktop default images
• Provided second level technical support for any IT client related problem
• Tested custom and vendor created application before packaging and distribution to clients
• Supported remote clients via telephone, PC anywhere, SMS and Novell's remote desktop
• Activated network data ports and troubleshot connectivity issues.
• Upgraded and deployed client computer equipment.
• Extensive usage of Remedy Call Tracking Software

Confidential

Network Administrator

• Setup Local Area Network for file and printer sharing.
• Installed network racks, switches, router and punch downs.
• Ran CAT 5 wiring throughout office.
• Installed NT 4.0 Servers, workstations and configured applications.
• Enforced security using policy editor and user profiles

Confidential

Technical Support Analyst

• Supported Windows NT 4 workstations and WIN 9X desktops.
• Provided technical support for MS Office, Outlook, Internet Explorer, Adobe Photoshop, FrontPage, Project and Visio.
• Performed hardware Upgrades and repairs of desktops and printers.