Helpdesk Resume Profile, NJ - Hire IT People

CAREER OBJECTIVE:

To obtain a position in that will challenge, enable growth and make an impact on meeting business objectives and strategic plans.

PROFESSIONAL EXPERIENCES:

Confidential

PC LAN Support - Officer

Utilized and respond to issues escalated by Tier 1 support via CA ticketing system.
Support bank branches installations and rollouts of new software packages, upgrades.
PC Laptop images for back offices, branches and remote users.
Administration of Active Directory, ZAM, Console one, Virtualization VMware , SCCM.
Support of mobile workforce Blackberry, laptop and remote connectivity.
Support all hardware platforms, operating systems e.g. desktop, laptops, scanners, printers, MFDs network devices in TD Bank branches .
Support installation and basic configurations on HP Servers, Cisco switches, APC-UPS.
Inventory of software and hardware database support.
Documenting solutions to problem in tech database.
Support and administration of Novell Windows network.

Confidential

IT Support Helpdesk

Heat ticketing system.
Active directory/Domain Manager, Password reset, User's account management.
Remote access via VNC, showmypc.com, Teamviewer.
Email troubleshooting, Outlook, Zimbra web mail.
Support to real estate offices e.g. century21, Coldwell banker, NRT, Better home etc.
Citrix support
Microsoft link 2000 messaging system

Confidential

PC Support Specialist

Helpdesk Support Phone / onsite / remote support with remote PC access: VNC, PC Anywhere, GotomyPC.com.
Desktop/Laptop/Printer Hardware Support Diagnose, triage hardware issues, replacement of failed hard drives motherboard monitors and all peripheral throughout the several company's branches on local and remote associates.
PC/ laptop partitions, images, images restore and backups/restore of user's daily data.
Software Support MS Office Confidential Outlook Administration Creation of user's accounts, .PST files, archiving.
Windows 7 PC Rollouts Created company standard image PC's which were customized for specific users DNS name, specific applications, and department software requirements .
AS400 and VAI GUI PC configuration.
Virus detection and removal for Microsoft systems updates.
Daily computers and peripheral update on database and ticketing.
Server backups, patch panel, cat5, ports installation configuration.
Network issue Triage Troubleshooting Involving LAN/WAN, connectivity, configuration DNS, Active directory, VPN setups, static IP addresses, DHCP scope .
Active directory setup new users to company's domains, passwords, shared drives permissions, Domain admin group.
Assisted on setups, configuration and troubleshoot of Cisco switches and A.Ps.

Confidential

A/V Computer Specialist

Supported proprietary networking base software.
Maintained large scale desktop data and video display.
Controlled and displayed control of any network data source.
Maintained IP and analog video and RGB sources.
Serviced and built digital and analog PC, laptops, video, audio, visual projections
Supported and serviced standalone and networked setups.
Provided data and infrastructure security monitoring.

Confidential

Service Technician

Confidential

IT Administrator

Performed systems administration functions on existing systems including: network and server capacity planning for large companies e.g. Raiders Truck Rental, Sony, Samsung, Wachovia Bank, etc. .
Installed and configured new hardware upgrades for laptops and PCs.
Performed system software upgrades and conversions.
Performed problem management including troubleshooting and communicating with users, management and vendors.
Repaired, maintained and installed current computer equipment, printers, and other peripherals.
Provided access to networks, internet services and applications.
Maintained a comprehensive IT asset inventory hardware and software and monitored software license compliance.
Helped in the Denville high schools with Sony laptops repairs, implementations, network troubleshooting.

Confidential

Computer Administrator

Developed, configured and implemented new systems
Modified, maintained, and troubleshot existing systems
Performed recovery of hardware and software
Analyzed and resolved operating systems and application issues on various systems
Troubleshot complex Windows NT / 2000 Server
Maintained all Intel based servers e.g. Dell, HP, IBM, etc. and their components