Summary of technical qualifications/experience

Deployment Tools Front Range Solutions DSM Microsoft SMS

Microsoft SCCM

Web Development Tools

• Visual Basics 6.0 Visual Basics.Net Macromedia Flash
• Dreamweaver Fireworks FrontPage SQL COBOL Advanced COBOL

Software Applications

• MS Project MS PowerPoint MS Excel MS Exchange MS Access Dameware MS Publisher Symantec Ghost MS Visio
• MS Word Crystal Report XI

Security Applications

• Norton Anti-Virus Computrace
• McAfee Safeboot Encryption Software

Operating Systems Virtual Environments:

WINDOWS 95/98/NT, WINDOWS 2000, WINDOWS XP PRO Windows 7 Enterprise Palm OS, Blackberry OS. Windows 8 Enterprise VMWorkstation VM ThinApp Citrix Windows Server 2003 Windows Server 2008 R2

DATABASES:

• Microsoft Access Excel Spreadsheets SQL2003
• Frontrange ITSM Frontrange Heat SQL2008

HARDWARE:

• Hewlett Packard desktop systems to include the small form factor model. Models Include D530 Dual Core Model , D510 desktops and monitors.
• Extensive support background on all 500, 600, 700, 900, and 9010 series DELL desktops and laptops as well as Power Edge Workstations.
• Extensive experience in printer using jet direct software to remotely configure HP printers. Extensive knowledge in supporting HP all-in-one printers, laser jets, and printer networking
• Dell D E series laptops and Opti-Plex series desktops.
• Bedside Medical Verification Devices BMV carts and system maintenance and setup.

Professional Experience

Confidential

IT Database Analyst

• Department databases and software.
• Responsible for the administration, review, and management of the
• Maintains the Customer Relationship Management software and databases for the ACH call tracking database, change management, Inventory database and related applications such as Microsoft Access and SQL.
• Develops and implements database/software policies and procedures.
• Leads projects and maintains good relationships with outside vendors and customers across the organization.
• Provides technical support to the Help Desk team and other areas within the department when necessary.
• Work closely with management team to plan/budget for database and software updates

Confidential

IT Helpdesk Analyst

• Provide application support for all Microsoft Office Suite products and all internal hospital applications to 4000 hospital staff members. Technical support is provided both at the user's desk and remotely via remote control software applications and phone support.
• Job duties also include computer maintenance and troubleshooting of hardware components of PC's including network printers.
• Performed mass operating system upgrade using Ghost Multicasting techniques.
• Responsible for PC relocations and inventory database updates to reflect equipment changes.
• Install and troubleshoot basic IP/Analog phone installations.
• Install and configure client side Health Information Systems applications.
• Provide project management on demand as well as offer support to other IT team members.
• Responsible for ensuring that user's data is not lost during the OS migrating process by following and modifying data backup and recovery procedures.
• Provide project management and support on demand.
• Responsible for creating standard desktop images for all hospital PCs and laptops
• Maintain Vendor relations with outside vendors
• Responsible for all Hardware Software components
• Maintain ITSM database changes, updates, and inventory
• Build software packages via the Enteo console that allow push and upgrades to all network based PCs
• Configure and maintain Citrix workstations throughout the organization
• Other duties as assigned.

Confidential

Financial Service Rep

• Provided technical support for Nuvell's Disk Operating System DOS based applications for the timely processing of customer payments and various other needs.
• Responsible for ensuring that the systems were available for use during the business day with minimal disruptions.
• Job responsibilities also include a timely response on collecting payments on prime and sub-prime customer accounts as needed.
• Provide Excellent Customer/Technical support to assist the collections department with loss prevention techniques.

Confidential

System Management

• Assigned the responsibility of resolving escalated network and desktop issues, reading and calculating database readings while monitoring call traffic and information on the network.
• Other responsibilities included serving as a specialized team member that was responsible for overseeing the installation and maintenance of the corporate wireless network using critical thinking techniques in a time oriented environment.
• Responsibilities also included connecting and troubleshooting PDA devices such as: Blackberries, Palm Treo, and Pocket PC. As well as monitoring and configuring the MS Exchange server environment.
• Other responsibilities included troubleshooting and maintaining wireless internet connection for Alltel's Broadband customers.
• Assigned as a Technical Team Lead to make sure that co-workers assigned to my charge stayed up to date on skills and knowledge of the company's goals, agenda, and procedures.

Confidential

Helpdesk/Technical Assistant

• Internship: Responsibility of this position required the maintenance and support of the University of Arkansas Monticello's faculty and staff homepage, responsible also included configuring MS Outlook, administering online classes, providing remote access support via phone and providing on-site technical support.
• Duties also included providing desktop and server support for the adjunct staff as well as ensuring that the network was as secure as possible.
• Other duties as assigned.