Help Desk Resume Profile, MA - Hire IT People

Summary

Have been in the Technical Service Field for the past 5 years. I do not mind getting my hands dirty, or going the extra mile. I am a Fast Learner, Self Starter, Road Warrior, Team Player, and I know how to give outstanding Customer Service.

Computer skills

Languages

Proficient in: hardware upgrades and software enhancements. Troubleshooting, and software installation, Python, and Raptor.

Software

Database: Microsoft SQL Server and Microsoft Access.
Platforms: Microsoft Windows, XP and Microsoft Windows 7.

Experience

Help Desk/Dispatch

Confidential

Dispatching, tracking, processing and closing out work orders for nationwide clients.
Problem solving customer related issues to ensure required service level components and standards are met, while working closely with technicians on time sensitive matters and tracking their progress.
Maintained a high degree of customer service for all support queries and adhere to all service management principles.
Using Microsoft Office Suite including Outlook, MS Word, MS Excel and MS PowerPoint.

Service Engineer/Desk Top Engineer

Confidential

Contractor: Installing and upgrading of POS systems at different location in Massachusetts and surrounding areas. In-stalling and DE installing, shipping out old merchandise back to depot. Working with store Managers, Customer Service reps, to make sure scanners, registers, and ABS Systems along with Servers where up to code and on line.
Taking care of large volume of tickets in a timely manner, and going to the next step. Ensure secure desktop and network configuration policies, and practices.
Windows 7, build and migration experience, Active Directory, and Remote Desktop. Implement, and maintain network standards, utilize tools sets such as Imaging software and heavy contact with end users, via instant messaging.

Confidential

Contingent Network Services LLC

Contractor: Installing and upgrading of POS systems, and wiring with cat 5 cables.
Along with troubleshooting and de-installations, of LCD T.V, and other POS systems.
Configure and install PCs, network printing devices, peripherals and software.

Confidential

Smart Source Technical Staffing

Lead Technician, in one of the Home Depot project s. Thant did include, traveling to different locations, In Ma and Vt.
Installing: Rack Shelving, regarding of IP phones. Configured printers, and mobile phone s /create maintain logins for database/Password resets, and Ethernet patch panel.
Installed televisions, and kiosks, for AT T. Flat screen monitors, for Verizon. Configured, and set up all systems for audio, and video, and cables. Ensured all scan codes coordinated with user and network administration permissions. Performed a variety of installations. Maintenance tasks on selected infrastructure, and application servers, that including security patches, and application upgrades such as, BIOS/Firmware, and VMware ESX 3.x to 4.x Migrations, and Sonic Wall s, and wireless access point.

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Help Desk Resume Profile

MA

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